Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch software support and technical assistance to clients across the globe.
- Company: Established tech company with a focus on innovation and customer service.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a team where your problem-solving skills can shine and make a real difference.
- Qualifications: 5+ years in software support, strong communication, and teamwork skills.
- Other info: Ideal for those living near Leicester or willing to relocate.
The predicted salary is between 35000 - 38000 £ per year.
Established technology company providing software and hardware to specific business sectors is currently looking for an experienced 2nd 3rd Line Software Support Officer to join their UK HQ in Leicester.
Your role will be to:
- Provide third line technical response support to UK & Europe and rest of the world
- Provide highly responsive second-line technical support to the Customer Service Desk, field engineers and designated key client service engineers.
- Develop and maintain all technical support documentation
- Provide networking and software set up support to field engineers
- Attend site to provide technical assistance when required
- Configure devices where necessary prior to despatch to engineers/customers.
- Undertake remote set up work for new clients.
- Undertake on-site training as required.
- Conduct remote training one on one or via webinars.
Skills & Experience
- Extensive Software Support experience, maybe from an MSP background
- At least 5 years’ experience in similar role.
- A good understanding of databases – Postgres, MSSQL
- Some exposure to Software Testing would be advantageous
- Software Development – PHP, C, Java, React
- General knowledge of common network protocols
- Knowledge of ticketing and case management software
- Excellent communications skills and a customer service ethos.
- Good problem-solving skills and the ability to come up with creative solutions.
- Excellent teamwork and able to work with all levels of staff from senior management to end users.
- Ability to multitask as may need to work on multiple problems simultaneously.
- Excellent listening skills to establish the issues that users are facing.
- Ability to work well under pressure and remain calm when things go wrong.
The role will suit individuals currently working as 2nd 3rd Line Software Support, Technical Support, Network Support and be living within a commutable distance of Leicester, Melton Mowbray, Loughborough, Nottingham, Derby, Oakham, Corby, Coalville or be willing to relocate.
Please forward your CV by clicking Apply Now!
2nd 3rd Line Software Support in Leicester employer: System Recruitment Limited
Contact Detail:
System Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd 3rd Line Software Support in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in software support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to software support. We recommend practising your problem-solving skills and being ready to showcase your experience with databases and programming languages.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that 2nd 3rd Line Software Support role. We’re always on the lookout for passionate candidates, and applying directly can give you an edge!
We think you need these skills to ace 2nd 3rd Line Software Support in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in software support. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise in databases and software development!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 2nd 3rd Line Software Support role. Share specific examples of your problem-solving skills and customer service ethos that align with what we’re looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'Apply Now' and follow the prompts!
How to prepare for a job interview at System Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around databases like Postgres and MSSQL. Be ready to discuss your experience with software development languages such as PHP, C, Java, and React, as well as common network protocols.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about times when you had to come up with creative solutions under pressure, as this role will require you to think on your feet.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to conduct training or support sessions, so being able to convey information clearly is key.
✨Demonstrate Team Spirit
This role involves working closely with various teams, so be prepared to discuss your teamwork experiences. Share how you've collaborated with others, from senior management to end users, and how you handle multitasking in a busy environment.