Events Technician in London

We are seeking an Events Technician in London to work onsite with our client who is one of the world’s largest professional services organisations. This role is responsible for working within a team of Senior Technicians and Technicians to deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and event management. The ideal candidate should have a technical events background with an understanding of streaming and signal flow in an event operations environment. The candidate requires a strong desire to learn and develop through training and mentorship as well as possessing problem solving skills.

Duties & Responsibilities

• Work as event lead and as support to ensure the technical success for all live events and broadcasts.
• Provides top-class customer service skills, acting as primary contact for event co-ordination and being able to explain our services to technical and non-technical event planners as needed.
• Proactively schedule pre-production meetings for high profile events.
• Consistently delivers above and beyond service to our partners.
• Understands how to communicate difficult/sensitive information tactfully.
• Operates a range of installed AV systems, including advanced audio mixing (digital consoles, routing, EQ, dynamics), seamless video switching between multiple sources.
• Using best practices to set-up and operate broadcast grade and PTZ cameras for optimal live event recording and viewing for remote attendees.
• Willingness to learn other event audio-visual systems as required.
• Scheduling of record systems to ensure accurate event recording.
• Adheres to broadcast standards for remote and recorded attendees.
• Set-up, operation, hosting and administration of virtual and hybrid events, utilising platforms such as Zoom, Microsoft Teams Town Hall.
• Advising users on appropriate solutions based on their needs and guiding them on best practices.
• Knowledge of virtual technologies including Zoom, Teams, Webcasting as well as streaming protocols such as RTMP, SRT and HLS.
• Configuration and Operation of software such as OBS Studio and vMix as well as Hardware encoders, optimising settings for high-quality, stable streams.
• Familiarity with Content Delivery Networks (CDNs) and steaming service dashboards for monitoring stream health and managing network bandwidth requirements.
• Able to perform troubleshooting in venue spaces.
• Maintains audio visual equipment as required.
• Escalates equipment failures as appropriate and assists with the resolution as needed to maintain service levels.
• Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements.
• Executing power down/up of equipment, often involving out-of-hours commitments.
• Gives input in the Creation of SOP documents and ensures they are being followed.
• Performs other ad hoc duties as required by the business.

Skills & Qualifications

• Self starter that can demonstrate taking ownership of tasks, seeks out methods for constant improvement and open to learning and growth opportunities.
• Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Excellent clear and concise communication skills (verbal & written) including explanation of complex technical concepts to non-technical stakeholders.
• Ability to prioritise urgent technical needs and tasks.
• Understanding and experience of various event formats, including Q&A, training events, town hall meetings etc.
• Professional demeanor and poise, maintaining composure under pressure.
• Strong interest in technology and agility at learning new products and features.

Education & Experience

• 1-3 years of professional technical live event production or broadcast experience.
• Proficient in operating a range of installed AV equipment.