Primary Function
We are seeking an Events Technician in London to work onsite with our client who is one of the world’s largest professional services organisations.
This role is responsible for working within a team of Senior Technicians and Technicians to deliver end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and event management.
The ideal candidate should have a technical events background with an understanding of streaming and signal flow in an event operations environment. The candidate requires a strong desire to learn and develop through training and mentorship as well as possessing problem solving skills.
Duties & Responsibilities
Work as event lead and as support to ensure the technical success for all live events and broadcasts
Provides top-class customer service skills, acting as primary contact for event co-ordination and being able to explain our services to technical and non-technical event planners as needed
Proactively schedule pre-production meetings for high profile events
Consistently delivers above and beyond service to our partners
Understands how to communicate difficult/sensitive information tactfully
Operates a range of installed AV systems, including advanced audio mixing (digital consoles, routing, EQ, dynamics), seamless video switching between multiple sources
Using best practices to set-up and operate broadcast grade and PTZ cameras for optimal live event recording and viewing for remote attendees
Willingness to learn other event audio-visual systems as required
Scheduling of record systems to ensure accurate event recording
Adheres to broadcast standards for remote and recorded attendees
Set-up, operation, hosting and administration of virtual and hybrid events, utilising platforms such as Zoom, Microsoft Teams Town Hall
Advising users on appropriate solutions based on their needs and guiding them on best practices
Knowledge of virtual technologies including Zoom, Teams, Webcasting as well as streaming protocols such as RTMP, SRT and HLS
Configuration and Operation of software such as OBS Studio and vMix as well as Hardware encoders, optimising settings for high-quality, stable streams
Familiarity with Content Delivery Networks (CDNs) and steaming service dashboards for monitoring stream health and managing network bandwidth requirements
Able to perform troubleshooting in venue spaces
Maintains audio visual equipment as required
Escalates equipment failures as appropriate and assists with the resolution as needed to maintain service levels
Contributes to R&D efforts, identifying ways in which we can improve quality of output, efficiency through automation/tooling and process improvements
Executing power down/up of equipment, often involving out-of-hours commitments
Gives input in the Creation of SOP documents and ensures they are being followed
Performs other ad hoc duties as required by the business
Skills & Qualifications
Self starter that can demonstrate taking ownership of tasks, seeks out methods for constant improvement and open to learning and growth opportunities.
Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team
Excellent clear and concise communication skills (verbal & written) including explanation of complex technical concepts to non-technical stakeholders
Ability to prioritise urgent technical needs and tasks
Understanding and experience of various event formats, including Q&A, training events, town hall meetings etc
Professional demeanor and poise, maintaining composure under pressure
Strong interest in technology and agility at learning new products and features
Education & Experience
1-3 years of professional technical live event production or broadcast experience
Proficient in operating a range of installed AV equipment
Customer Service Commitment:
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Events Technician in City of London employer: System One
As a leading tech company, we pride ourselves on fostering a dynamic and innovative work culture that encourages collaboration and creativity. Our employees benefit from comprehensive health and welfare coverage, alongside opportunities for professional growth within a supportive environment that values diversity and inclusion. Join us in a fast-paced role where your contributions directly impact our success and the satisfaction of our clients.
