Type: Full Time
Posted Date: 2026-10-30
Pay Range: Negotiable
Primary Function
TeamPeople provides embedded AV, event, production and creative operations teams inside leading technology, financial and professional services organisations.
As Event Services & Account Operations Manager, you'll lead a portfolio of managed service accounts and grow account client relationships. You’ll mentor and manage people, including site-based managers, and oversee contracts and financials. You'll take new engagements from bid to steady state and set the standards that make our services consistent and scalable, with real influence over how we grow.
Duties & Responsibilities
Be the trusted partner to senior stakeholders, building authentic, long-term relationships from day-to-day contacts to executive sponsors, including regulated financial and professional services clients
Manage SOWs, SLAs, KPIs, change control and renewals, and run business reviews that show trends and propose improvements
Bring your AV, live and hybrid event production and video production expertise to lift standards across every account
Collaborating with Recruiting and HR, oversee staffing and/or crewing strategy, scheduling to optimize team utilization, balance workloads, and make high quality matches
Work with Service Delivery Managers on workflows, keep risk, health and safety and client compliance in place, and step in directly when an account is going through change
Cultivate an environment and culture that empowers talented team members to propose and implement positive changes
Immerse with key teams during periods of transition, recruitment, training, or absence to ensure continuous service delivery
Manage and coach site-based managers, run 1:1s and appraisals, and plan development and succession. Build a culture where people spot better ways of working and make them happen.
Shape bids and proposals with solution design, staffing and pricing input. Take new contracts from award to steady state, including staff transfers under TUPE, and turn each launch into a repeatable playbook.
Own budgets, forecasts, and rate cards, managing financial targets. Negotiate supplier and freelance rates, and enable new services, sites and use cases with existing clients.
Keep a pulse on AI adoption and use cases, emerging technologies, and automation, identifying opportunities to integrate them into managed services for continuous improvement
Participate in special projects, company initiatives, and on-site client activities
Occasional domestic and local travel, as required <10>
Other duties as assigned
Skills & Qualifications
Strong technical production knowledge across AV, live and hybrid events, and video
Confident communication and presentation with senior stakeholders
Proven account management experience solving complex client requirements
Strong project management across multiple concurrent projects and events
Analytical, problem solving and process driven mindset capable of delivering comprehensive strategy documents
Sensitivity and tact in dealing with staff, partners, and clients in a dynamic environment
People leadership: coaching, managing performance and resolving complex people issues with tact
Commercial skills: analysis, forecasting, margin management, financial reporting and rate negotiation
Experience managing contracts and senior client relationships within a managed service
Experience contributing to bids and mobilising or growing new services
A track record of leading individual contributors and managers
Education & Experience
7+ years delivering AV, event and production services into organisations
Experience with regulated financial or professional services clients (desirable)
Experience with supervisory and HR process, such as TUPE or similar staff transfers (desirable)
Delivery across multiple sites or countries (desirable)
Certifications such as DES, CTS, PMP, or similar are encouraged
Customer Service Commitment:
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Manager, Event and Account Operations (EMEA) employer: System One, Inc.
At TeamPeople, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and empowered to grow. As a Project Intake Coordinator, you'll benefit from comprehensive health and welfare coverage, a supportive team culture, and opportunities for professional development, all while contributing to our mission of delivering exceptional customer service in the creative industry.
