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- Tasks: Support NHS customers by resolving issues and enhancing user experience with our clinical solutions.
- Company: Join System C, a tech company transforming health and social care.
- Benefits: Flexible benefits, supportive environment, and opportunities for personal growth.
- Why this job: Leverage your clinical background to make a real impact in healthcare technology.
- Qualifications: Clinical experience in maternity or neonatal services and strong communication skills.
- Other info: Be part of a mission-driven team focused on improving outcomes through technology.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for a Support Analyst to join our Maternity/Neonatal team. If you have a clinical background in maternity or neonatal services and are looking for a new way to use your experience and knowledge, we would love to hear from you. This is a brilliant opportunity to move into a customer-focused role while continuing to make a meaningful impact. We can provide all the training and support required to help you harness your existing skillset whilst also learning a brand new one.
What you will be doing:
- Manage customer issues through service management tools, phone and email
- Investigate incidents and problems, driving timely and effective resolution
- Work closely with service desk, technical and product teams to coordinate support
- Keep customers informed with clear, professional and empathetic communication
- Identify opportunities for first-time fixes, knowledge sharing and service improvement
- Create knowledge base content and contribute to post-incident reviews
- Support ongoing product and service enhancements in line with evolving clinical practice
- Take part in an on-call rota and travel to meetings where required
We would love to hear from you if you bring:
- A clinical background in maternity and/or neonatal care
- Experience of working with reporting functions and healthcare systems in a live clinical environment
- Strong communication skills and confidence working with clinicians, IT teams and administrators
- A calm, organised approach to solving problems in a fast-changing environment
- The ability to work independently, take ownership and collaborate as part of one team
- Good documentation skills and confidence using Microsoft Office
It would be a bonus if you also have:
- Experience in service desk or incident management environments
- Familiarity with SLA-driven support
- Awareness of remote connection tools or ITIL best practice
Eligibility:
Please be aware that to be considered for this post, you must have a clinical background in maternity or neonatal services. If you are a Midwife, Nurse, Healthcare Assistant, or Maternity Support Worker, this is an excellent opportunity to leverage your clinical experience and will be required to form part of our on-call rota.
Why System C:
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.
BadgerNet Support Analyst in Royal Leamington Spa employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BadgerNet Support Analyst in Royal Leamington Spa
✨Tip Number 1
Network like a pro! Reach out to your contacts in the maternity and neonatal sectors. Let them know you're on the lookout for opportunities at System C. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your clinical knowledge and how it relates to tech solutions. We want to see how your experience can help NHS customers get the best from BadgerNet. Practice answering common questions and think about how you can showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! When you get the chance to chat with potential employers, be clear and empathetic. Remember, they’re looking for someone who can connect with clinicians and IT teams alike, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace BadgerNet Support Analyst in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your clinical background in maternity or neonatal services. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience can help us improve outcomes through technology. Keep it professional but let your personality show!
Showcase Communication Skills: Since this role involves working closely with NHS customers and various teams, emphasise your strong communication skills. Share examples of how you've effectively communicated in past roles, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at System C!
How to prepare for a job interview at System C
✨Know Your Clinical Background
Make sure you can clearly articulate your clinical experience in maternity or neonatal care. Be ready to discuss specific situations where your background helped resolve issues or improve patient outcomes, as this will show how your skills align with the role.
✨Familiarise Yourself with BadgerNet
Take some time to research BadgerNet and understand its functionalities. Knowing how it supports maternity and neonatal teams will allow you to speak confidently about how you can help NHS customers get the best from the system.
✨Practice Empathetic Communication
Since the role involves a lot of customer interaction, practice how you would communicate with clinicians and IT teams. Use clear, professional language and demonstrate empathy, especially when discussing problem resolution.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past where you successfully solved problems in a fast-paced environment. Be prepared to discuss these scenarios during the interview, highlighting your calm and organised approach to challenges.