At a Glance
- Tasks: Lead a specialist support team and ensure high-quality customer support.
- Company: Join System C, a purpose-driven organisation improving health and social care outcomes.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Be part of a dynamic team focused on resolving complex issues.
- Why this job: Make a meaningful impact while leading a team that supports vital technology.
- Qualifications: Experience in leading application support teams and strong technical skills.
The predicted salary is between 40000 - 50000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Team Leader, known internally as Application Support Manager, to lead a specialist support team working with Liquidlogic’s market‑leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high‑quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What You Will Be Doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high‑priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analyzing support demand to identify recurring or high‑volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What You Will Bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision‑making skills in live support environments
- In‑depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T‑SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose‑driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people’s lives.
