At System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services. We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions.
This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.
What You’ll Be Doing
As part of our Application Support team, you will:
Provide 2nd and 3rd line application support for customers.
Investigate, analyse and resolve incidents raised through Jira.
Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
Troubleshoot data, configuration and application-related problems.
Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.
Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.
Build strong customer relationships through regular communication and proactive support.
Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.
Support both hosted and on-premise customer environments.
Proud member of the Disability Confident employer scheme
Application Support Analyst
Company: System C Hours: Full-time Location: L3 1BG Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 24 Sept 2026 Closing date: 23 Oct 2026
Summary
At System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services. We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions.
This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.
What You’ll Be Doing
As part of our Application Support team, you will:
Provide 2nd and 3rd line application support for customers.
Investigate, analyse and resolve incidents raised through Jira.
Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
Troubleshoot data, configuration and application-related problems.
Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.
Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.
Build strong customer relationships through regular communication and proactive support.
Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.
Support both hosted and on-premise customer environments.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Read more employer: System C
At System C, we pride ourselves on being an exceptional employer in the health-tech sector, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and the chance to lead impactful NHS-funded initiatives, all while working in a supportive environment that values your contributions. Join us in our mission to enhance healthcare delivery, and enjoy the unique advantage of making a real difference in people's lives right from our vibrant location.
