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- Tasks: Support project management and ensure effective planning and reporting for health tech projects.
- Company: Join System C, the UK's leading health and social care software company.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Why this job: Make a real difference in healthcare by improving services and patient interactions.
- Qualifications: Experience in project support and strong communication skills required.
- Other info: Flexible working with potential travel; ideal for proactive team players.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The position is a 12 month fixed-term contract.
System C is the UK\’s leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve care. We are a British company with over 35 years\’ experience. Our Health division solutions use leading-edge technologies – including mobile, wearables, instant messaging, and machine learning – to radically redesign services and the way clinicians and patients interact together.
Role
The Project Support Officer will support and contribute to the day-to-day planning and management of the Professional Services Programme Management Office. You will be responsible for ensuring effective portfolio resource planning with the project managers. Embed and monitor project controls and processes. Reporting within agreed timescales and quality benchmarks working closely with key stakeholders from the wider team. Reporting to the PMO Manager, you will liaise across the wider portfolio team to ensure that programmes and projects adhere to best practice processes and controls.
Ability to work away from home and willingness to travel will be required at times.
Responsibilities
- Effective management and maintenance of the PMO mailbox. Ensuring requests are assessed and addressed in a timely manner.
- Ensure adherence of best practice PMO processes and controls.
- Preparing board level reporting and taking detailed minutes, actions, and decisions.
- Ensuring data quality standards across the Project Management team are adhered to using agreed tools.
- Reporting KPIs to quantify measures and gauge progress.
- Working with Project Managers to ensure project planning processes are adhered to and relevant documentation produced.
- Ensure project financial milestones are captured in the PSA, monitoring and raising any variances.
- Development of resource plans for new projects, ensuring effective handover to the Project Manager.
- Working with Project Managers to ensure risks and issues are logged, monitored and reported.
- Working with Project Managers to ensure project dependencies are logged, monitored and reported.
- Support Programme and Project Managers in carrying out customer satisfaction surveys.
- Accountable for processing an impact assessment for all project closures ensuring all documentation is completed. All POs are closed, and finance have agreed to closure.
- Carry out Lessons Learned for all closed projects. Complete analysis to review lessons learned to identify trends and themes.
- Carry out continuous audit controls for programmes and projects.
- Identification and contribution to benefits management for programmes / projects.
- Maintain a single source of truth for all portfolio processes and documentation.
Knowledge & Experience
- Excellent understanding of portfolio management methodologies, processes and controls.
- Project Management qualification such as Prince2.
- Strong stakeholder management skills.
- Experience of using a variety Programme reporting and Project Life Cycle Management tools to monitor and report project progress.
- Excellent planning, reporting and analytical skills.
- Strong verbal and written communication skills.
- Experience of working with teams and stakeholders across distributed locations.
- Excellent interpersonal skills.
- A record of delivery within an environment of tight deadlines and competing priorities.
- Be willing to take initiative in problem identification and solution provision.
Work Experience & Personal Attributes
- Experience working as a Project Support Officer within a mid/large corporate PMO function. With a minimum of 3 years within a PMO role.
- Ability to problem solve.
- Good stakeholder management and negotiation skills
- Good commercial awareness.
- Ability to deliver in a complex customer environment.
- Ability to influence, challenge and improve processes.
- Ability to tailor information and communication to meet the needs of the audience.
- Proactive and able to work as part of a team and as an individual.
- Flexible in terms of detailed tasks.
Desirable
- Project Management qualification – Prince2 or equivalent
- Project Management qualification APM Agile Foundation / Agile SAFe or equivalent
- Power BI
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Project Support Officer - Fixed-term Contract employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Support Officer - Fixed-term Contract
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your relevant experience and skills that match the Project Support Officer role. Let’s get you that job!
We think you need these skills to ace Project Support Officer - Fixed-term Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience relevant to the Project Support Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in past roles. Whether it's project management methodologies or stakeholder engagement, we want to see how you’ve made an impact.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us see your communication skills right away!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at System C
✨Know Your PMO Processes
Make sure you brush up on your knowledge of portfolio management methodologies and best practices. Familiarise yourself with how System C operates within the PMO framework, as this will show your understanding of their processes and your readiness to contribute effectively.
✨Showcase Your Stakeholder Skills
Prepare examples that highlight your strong stakeholder management skills. Think about times when you've successfully communicated with various teams or managed competing priorities, as this role requires excellent interpersonal skills and the ability to influence others.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific project scenarios, such as managing risks or ensuring data quality. Practise articulating your thought process and problem-solving approach, as this will demonstrate your analytical skills and ability to deliver under pressure.
✨Highlight Your Technical Proficiency
Since the role involves using various project management tools, be prepared to discuss your experience with them. If you have used Power BI or similar reporting tools, mention how you've leveraged them to monitor project progress and report KPIs effectively.
