System C is seeking a Head of Software Support to lead multiple support teams and define the strategy and operating model for a high-impact software support function. You will own performance across SLAs, drive continuous improvement, and ensure seamless integration with Implementation, Product and Customer Success.
This senior role requires a proven track record in B2B software support leadership, strong ITIL/ITSM knowledge, and the ability to turn strategic objectives into deliverable plans
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Head of Software Support & Service Excellence in Oxford employer: System C
At System C, we pride ourselves on being an exceptional employer in the health-tech sector, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and the chance to lead impactful NHS-funded initiatives, all while working in a supportive environment that values your contributions. Join us in our mission to enhance healthcare delivery, and enjoy the unique advantage of making a real difference in people's lives right from our vibrant location.
