At a Glance
- Tasks: Engage customers through impactful communications and support user events.
- Company: Join a values-led British tech company transforming health and care.
- Benefits: Flexible benefits, development opportunities, and a chance to make a difference.
- Other info: Supportive environment with opportunities for growth and collaboration.
- Why this job: Be part of a mission-driven team making real impacts in health and care.
- Qualifications: Experience in B2B marketing, strong communication skills, and project management.
The predicted salary is between 30000 - 40000 £ per year.
Please note: this is a 6-month fixed term contract, for maternity cover.
At System C, we are on a mission to connect and transform health and care outcomes through market-leading software. As a proud British business, we work closely with our customers to ensure they feel informed, engaged, and supported throughout their journey with us.
The role
Reporting to the Director of Brand and Communications, you will help deliver and measure our customer communications programme across email, events, and community channels. You will work closely with colleagues across product management, support, and professional services to ensure our communications are relevant, timely, and valuable.
What You Will Be Doing
- Maintaining a regular customer communications programme that supports engagement and retention across the customer lifecycle.
- Creating clear, customer-focused content by gathering information, writing, and publishing across relevant channels.
- Promoting customer stories internally and externally to support advocacy and shared learning.
- Supporting the planning and delivery of customer-focused user events, both online and face to face.
- Developing and maintaining customer data within Salesforce, including preference centres and reference site tracking.
- Contributing to our customer advocacy programme by building trusted relationships with key customers.
- Supporting campaign measurement through regular reporting and insight.
- Playing a role in the development of a new community platform for the System C user community.
What You Will Bring
- Strong experience in a B2B marketing or communications role; technology experience is helpful but not essential.
- Strong written and verbal communication skills, with hands-on experience producing marketing content.
- Experience using Marketo or a similar marketing automation platform.
- The ability to manage projects and deliver results to agreed timescales.
- A proactive, positive approach, with strong attention to detail and quality.
- A collaborative mindset and comfort working in a fast-changing environment.
Why join System C
You will be part of a supportive, values-led organisation that encourages ownership, teamwork, and continuous improvement. We offer flexible benefits, development opportunities, and the chance to make a meaningful impact in health and care.
Apply today to be part of a team that is doing the right thing for customers, colleagues, and communities.
Customer Communications Executive (Fixed-term Contract) in Oxford employer: System C
At System C, we pride ourselves on being a supportive and values-led organisation that fosters teamwork and continuous improvement. As a Customer Communications Executive, you will enjoy flexible benefits and ample development opportunities while making a meaningful impact in the health and care sector. Join us in our mission to connect and transform health outcomes, and be part of a dynamic team that values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Executive (Fixed-term Contract) in Oxford
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Customer Communications Executive (Fixed-term Contract) in Oxford
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at System C from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at System C specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at System C
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at System C, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show System C you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure System C that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for System C, so think on your feet and don't hesitate to showcase your creativity!
