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- Tasks: Support NHS customers by resolving issues and enhancing user experience with our clinical solutions.
- Company: Join System C, a tech company transforming health and social care.
- Benefits: Flexible benefits, supportive environment, and opportunities for personal growth.
- Why this job: Leverage your clinical background to make a real impact in healthcare technology.
- Qualifications: Clinical experience in maternity or neonatal services and strong communication skills.
- Other info: Be part of a mission-driven team focused on improving outcomes through technology.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for a Support Analyst to join our Maternity/Neonatal team. If you have a clinical background in maternity or neonatal services and are looking for a new way to use your experience and knowledge, we would love to hear from you. This is a brilliant opportunity to move into a customer-focused role while continuing to make a meaningful impact. We can provide all the training and support required to help you harness your existing skillset whilst also learning a brand new one.
What you will be doing:
- Manage customer issues through service management tools, phone and email
- Investigate incidents and problems, driving timely and effective resolution
- Work closely with service desk, technical and product teams to coordinate support
- Keep customers informed with clear, professional and empathetic communication
- Identify opportunities for first-time fixes, knowledge sharing and service improvement
- Create knowledge base content and contribute to post-incident reviews
- Support ongoing product and service enhancements in line with evolving clinical practice
- Take part in an on-call rota and travel to meetings where required
We would love to hear from you if you bring:
- A clinical background in maternity and/or neonatal care
- Experience of working with reporting functions and healthcare systems in a live clinical environment
- Strong communication skills and confidence working with clinicians, IT teams and administrators
- A calm, organised approach to solving problems in a fast-changing environment
- The ability to work independently, take ownership and collaborate as part of one team
- Good documentation skills and confidence using Microsoft Office
It would be a bonus if you also have:
- Experience in service desk or incident management environments
- Familiarity with SLA-driven support
- Awareness of remote connection tools or ITIL best practice
Eligibility:
Please be aware that to be considered for this post, you must have a clinical background in maternity or neonatal services. If you are a Midwife, Nurse, Healthcare Assistant, or Maternity Support Worker, this is an excellent opportunity to leverage your clinical experience and will be required to form part of our on-call rota.
Why System C:
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.
BadgerNet Support Analyst in Oxford employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BadgerNet Support Analyst in Oxford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector and let them know you're on the lookout for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to maternity and neonatal care. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your clinical experience effectively.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in a clinical setting. This will demonstrate your ability to handle customer issues and improve user experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at System C, where we’re all about making a meaningful impact together.
We think you need these skills to ace BadgerNet Support Analyst in Oxford
Some tips for your application 🫡
Show Off Your Clinical Background: Make sure to highlight your clinical experience in maternity or neonatal services. We want to see how your background can bring value to our team and help us support NHS customers effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Communicate Clearly: Since strong communication is key for this role, ensure your written application is clear and professional. Use straightforward language and structure your thoughts logically to demonstrate your communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at System C
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge, especially around maternity and neonatal care. Be ready to discuss how your background can help you understand the needs of NHS customers and improve their experience with BadgerNet.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clinicians and IT teams, practice clear and empathetic communication. Think about examples where you've successfully resolved issues or improved user experiences in the past.
✨Familiarise Yourself with Service Management Tools
Get to grips with common service management tools and incident management processes. If you have experience with SLA-driven support, be prepared to share how you've managed customer issues effectively in a fast-paced environment.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled problems independently or as part of a team. Highlight your calm and organised approach, especially in challenging situations, to show that you can thrive in a dynamic setting.