Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support NHS customers by resolving issues and enhancing user experience with our clinical solutions.
- Company: Join System C, a tech company transforming health and social care.
- Benefits: Flexible benefits, supportive environment, and opportunities for personal growth.
- Why this job: Leverage your clinical background to make a real impact in healthcare technology.
- Qualifications: Clinical experience in maternity or neonatal services and strong communication skills.
- Other info: Be part of a mission-driven team focused on improving outcomes through technology.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for a Support Analyst to join our Maternity/Neonatal team. If you have a clinical background in maternity or neonatal services and are looking for a new way to use your experience and knowledge, we’d love to hear from you. This is a brilliant opportunity to move into a customer-focused role while continuing to make a meaningful impact. We can provide all the training and support required to help you harness your existing skillset whilst also learning a brand new one.
What You’ll Be Doing
- Manage customer issues through service management tools, phone and email
- Investigate incidents and problems, driving timely and effective resolution
- Work closely with service desk, technical and product teams to coordinate support
- Keep customers informed with clear, professional and empathetic communication
- Identify opportunities for first-time fixes, knowledge sharing and service improvement
- Create knowledge base content and contribute to post-incident reviews
- Support ongoing product and service enhancements in line with evolving clinical practice
- Take part in an on-call rota and travel to meetings where required
We’d love to hear from you if you bring:
- A clinical background in maternity and/or neonatal care
- Experience of working with reporting functions and healthcare systems in a live clinical environment
- Strong communication skills and confidence working with clinicians, IT teams and administrators
- A calm, organised approach to solving problems in a fast-changing environment
- The ability to work independently, take ownership and collaborate as part of one team
- Good documentation skills and confidence using Microsoft Office
It would be a bonus if you also have:
- Experience in service desk or incident management environments
- Familiarity with SLA-driven support
- Awareness of remote connection tools or ITIL best practice
Please be aware that to be considered for this post, you must have a clinical background in maternity or neonatal services. If you are a Midwife, Nurse, Healthcare Assistant, or Maternity Support Worker, this is an excellent opportunity to leverage your clinical experience and will be required to form part of our on-call rota.
Why System C
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.
BadgerNet Support Analyst in Nottingham employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BadgerNet Support Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the maternity and neonatal sectors. Let them know you're on the lookout for opportunities at System C. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical knowledge and how it relates to technology. Think about real-life scenarios where you've solved problems in a fast-paced environment. This will show that you can handle the challenges of the Support Analyst role.
✨Tip Number 3
Show off your communication skills! During interviews, practice clear and empathetic communication. Remember, you'll be working closely with NHS customers, so demonstrating your ability to connect with them is key.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the System C team and making a difference in healthcare.
We think you need these skills to ace BadgerNet Support Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your clinical background in maternity or neonatal care. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Support Analyst role and how your experience can help us improve our services. Keep it professional but let your personality show through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with NHS customers, make sure to highlight your strong communication skills. We love candidates who can convey complex information clearly and empathetically, so give us examples of when you've done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at System C!
How to prepare for a job interview at System C
✨Know Your Clinical Background
Make sure you can clearly articulate your clinical experience in maternity or neonatal care. Be ready to discuss specific scenarios where you've used your skills to solve problems or improve patient outcomes, as this will show how your background aligns with the role.
✨Familiarise Yourself with BadgerNet
Do some research on BadgerNet and its functionalities. Understanding how the system supports maternity and neonatal teams will help you answer questions confidently and demonstrate your genuine interest in the role and the company.
✨Practice Empathetic Communication
Since the role involves supporting NHS customers, practice how you would communicate with them. Use clear, professional language and show empathy in your responses. This will be crucial in demonstrating your ability to handle customer issues effectively.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully resolved issues in a fast-paced environment. Be prepared to discuss your approach to problem-solving and how you collaborate with different teams, as this will highlight your ability to thrive in the role.