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For Companies At a Glance
- Tasks: Support NHS customers by resolving issues and enhancing user experience with our clinical solutions.
- Company: Join System C, a tech company transforming health and social care.
- Benefits: Flexible benefits, supportive environment, and opportunities for personal growth.
- Why this job: Make a meaningful impact in maternity and neonatal care while advancing your career.
- Qualifications: Clinical background in maternity/neonatal care and strong communication skills.
- Other info: Collaborative team culture with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for a Support Analyst to join our Maternity / Neonatal team. This is a brilliant opportunity for someone with a clinical background in maternity or neonatal care who wants to move into a customer-focused role while continuing to make a meaningful impact.
What You’ll Be Doing
- Manage customer issues through service management tools, phone and email
- Investigate incidents and problems, driving timely and effective resolution
- Work closely with service desk, technical and product teams to coordinate support
- Keep customers informed with clear, professional and empathetic communication
- Identify opportunities for first-time fixes, knowledge sharing and service improvement
- Create knowledge base content and contribute to post-incident reviews
- Support ongoing product and service enhancements in line with evolving clinical practice
- Take part in an on-call rota and travel to meetings where required
We’d love to hear from you if you bring
- A clinical background in maternity and/or neonatal care
- Experience of working with reporting functions and healthcare systems in a live clinical environment
- Strong communication skills and confidence working with clinicians, IT teams and administrators
- A calm, organised approach to solving problems in a fast-changing environment
- The ability to work independently, take ownership and collaborate as part of one team
- Good documentation skills and confidence using Microsoft Office
It would be a bonus if you also have
- Experience in service desk or incident management environments
- Familiarity with SLA-driven support
- Awareness of remote connection tools or ITIL best practice
Why System C
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.
Support Analyst (Maternity/Neonatal) in Liverpool employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst (Maternity/Neonatal) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the lookout for a Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your clinical knowledge and customer service skills. Think about real-life scenarios where you've solved problems or improved user experiences, as these will be gold during your chat with potential employers.
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex clinical concepts in simple terms, as this will help you connect with both technical teams and clinicians during interviews.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission to improve outcomes through technology.
We think you need these skills to ace Support Analyst (Maternity/Neonatal) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your clinical background in maternity or neonatal care. We want to see how your experience aligns with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting NHS customers and how you can make a meaningful impact in this role. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since you'll be working closely with clinicians and IT teams, it's essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at System C!
How to prepare for a job interview at System C
✨Know Your Clinical Stuff
Make sure you brush up on your clinical knowledge in maternity and neonatal care. Be ready to discuss how your background can help you understand the needs of NHS customers and improve their experience with the technology.
✨Show Off Your Communication Skills
Since you'll be working closely with clinicians and IT teams, practice clear and empathetic communication. Think about examples where you've successfully resolved issues or improved user experiences, and be prepared to share those stories.
✨Familiarise Yourself with Service Management Tools
Get to know the service management tools that are commonly used in support roles. If you have experience with any specific tools, mention them during the interview. This shows you're proactive and ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving in a fast-paced environment. Think of specific instances where you've taken ownership of an issue and worked collaboratively to find a solution, as this will resonate well with the team at System C.