At a Glance
- Tasks: Lead a support team for social care software, managing tickets and ensuring top-notch service.
- Company: Join System C, a leader in social care technology with a focus on innovation.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer satisfaction and team success.
- Why this job: Make a difference in social care by supporting vital software that impacts lives.
- Qualifications: Experience in application support and strong leadership skills required.
The predicted salary is between 46300 - 52100 £ per year.
System C is seeking an experienced Application Support Manager to lead a specialist support team focused on Liquidlogic’s social care and case management software. You will oversee ticket triage, workload management, and escalations, ensuring timely, high-quality service as customers transition from implementation to live support.
You will collaborate with engineers, implementation teams, and other departments to resolve complex issues, analyse demand, and maintain ownership of customer calls.
We think you need these skills to ace Lead, Social Care App Support — Flexible in Liverpool
Application Support Management
Ticket Triage
Workload Management
Escalation Management
Customer Service
Collaboration
Issue Resolution
