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- Tasks: Transform data into actionable insights to enhance customer experience and service performance.
- Company: Join System C, a tech leader in health and care outcomes.
- Benefits: Flexible benefits, supportive team culture, and genuine development opportunities.
- Why this job: Make a real impact by improving services through data-driven decisions.
- Qualifications: Experience in data roles, strong BI tool skills, and confidence with large datasets.
- Other info: Collaborative environment focused on doing the right thing and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
System C is on a mission to deliver technology that connects and transforms health and care outcomes for all. We work in a fast-moving environment where curiosity, ownership and collaboration matter - and where good data helps teams make better decisions, faster.
As our Data Insight Analyst, you’ll turn operational data from support tools and ticketing systems into clear, actionable insight that improves customer experience and drives service performance across Customer Support and wider Service Delivery. You’ll be a trusted partner to operational leaders - bringing clarity when things are ambiguous and helping teams focus on what will make the biggest difference.
Key Responsibilities- Build, maintain and improve dashboards and performance reporting (e.g. Power BI / Tableau).
- Produce regular KPI reporting, including: SLA performance, response/resolution times, first contact resolution, backlog volumes and ageing, ticket categorisation and trends, and CSAT metrics.
- Automate reporting where possible to improve consistency and efficiency.
- Deliver trend and root-cause analysis, translating complex data into practical recommendations.
- Support forecasting and capacity planning through modelling and scenario analysis.
- Improve data integrity and reporting reliability by identifying gaps and strengthening data capture standards.
- Experience in a data/MI/insight role within customer support, service delivery, or an operational environment.
- Strong BI tool capability (Power BI, Tableau or equivalent) and advanced Excel.
- Confidence handling large datasets and presenting insight clearly to different audiences.
- Bonus: SQL, Jira (or similar), and experience in Healthcare, Social Care or Education.
You’ll join a supportive, values-led team that aims to do the right thing, own it, always be better, and succeed as one team - with flexible benefits and genuine development opportunities.
Ready to make an impact? Apply today.
Data Insight Analyst in Liverpool employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Insight Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at System C on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Data Insight Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your BI tools, especially Power BI and Tableau. Be ready to showcase how you've used these tools in past roles to turn data into actionable insights.
✨Tip Number 3
Practice your storytelling skills! When discussing your experience, focus on how your insights led to real improvements in customer support or service delivery. Make it relatable and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the System C team.
We think you need these skills to ace Data Insight Analyst in Liverpool
Some tips for your application 🫡
Show Your Data Skills: Make sure to highlight your experience with BI tools like Power BI or Tableau in your application. We want to see how you've used these tools to turn data into actionable insights, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your past experiences and how they relate to the role. We appreciate clarity just as much as you do!
Tailor Your Application: Take a moment to customise your application for us. Mention specific responsibilities from the job description that excite you and how your skills align with them. It shows you’re genuinely interested in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at System C
✨Know Your Data Tools
Familiarise yourself with Power BI, Tableau, and Excel before the interview. Be ready to discuss your experience with these tools and how you've used them to create dashboards or reports that improved decision-making.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned complex data into actionable insights. Think about specific instances where your analysis led to improved customer experiences or service performance, and be ready to share these stories.
✨Understand the Role's Impact
Research System C and its mission in health and care technology. Be prepared to explain how your role as a Data Insight Analyst can contribute to their goals, especially in enhancing customer support and service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges in data reporting, and how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.