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- Tasks: Lead and develop a team to enhance business systems and improve user experience.
- Company: System C, a tech company transforming health and social care outcomes.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Why this job: Make a real difference in how colleagues interact with essential systems.
- Qualifications: Experience in leading teams and managing enterprise business systems.
- Other info: Dynamic role with a focus on continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we build technology that helps improve outcomes across health and social care. Behind the scenes, our corporate systems need to be reliable, secure and easy to use - and that relies on great people leadership as much as great platforms. We are looking for a Business Systems Manager to lead and develop our Business Systems team, taking day-to-day operational ownership of our business systems portfolio. Your focus will be delivering excellent business-as-usual (BAU) services: meeting SLAs/OLAs, reducing incidents, strengthening controls, and continuously improving how colleagues experience our systems. You will act as the operational bridge between IT and business functions such as Finance, HR and Operations, balancing service resilience with changing business priorities.
This is a hands-on leadership role where you will set direction, remove blockers, and build a high-performing team. You will:
- Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working.
- Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment.
- Own BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAs.
- Define, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience).
- Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issues.
- Manage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructive.
- Govern change activity (upgrades, releases and integrations) to minimise risk to live services.
- Ensure systems operate securely and compliantly, supporting audit and data governance requirements.
- Provide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plans.
We are looking for proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability. A strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity are essential. Excellent stakeholder management is required - able to translate operational issues into clear options and trade-offs. Experience overseeing platforms such as Workday, Concur, Salesforce and NetSuite (including via third-party suppliers) is preferred, along with a working knowledge of integrations, data governance and security best practice.
If you enjoy leading people, stabilising services, and making continuous improvements that colleagues genuinely feel - apply today.
Business Systems Manager in Liverpool employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Business Systems Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching System C and understanding their business systems. Think about how your experience aligns with their needs, especially around service delivery and stakeholder management. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you’ve led teams, improved processes, and managed vendor relationships. Highlighting your hands-on approach will resonate well with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at System C.
We think you need these skills to ace Business Systems Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Manager. Highlight your experience with enterprise business systems and any relevant SLAs/KPIs you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a team in a fast-changing environment. Share specific examples of how you've improved service delivery or managed stakeholder relationships in the past.
Showcase Your Leadership Style: In your application, let us know how you lead and develop teams. We’re keen on understanding your approach to building a culture of accountability and collaboration. Share stories that demonstrate your hands-on leadership style!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at System C!
How to prepare for a job interview at System C
✨Know Your Systems Inside Out
Before the interview, make sure you’re familiar with the business systems mentioned in the job description, like Workday, Concur, Salesforce, and NetSuite. Understand their functionalities and how they integrate with other platforms. This will show your potential employer that you’re not just a leader but also someone who can dive deep into the technical aspects when needed.
✨Demonstrate Your Leadership Style
Be ready to discuss your leadership approach and how you’ve successfully led teams in the past. Share specific examples of how you’ve built a culture of accountability and collaboration. Highlight any strategies you’ve used to coach and develop team members, especially in fast-changing environments.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing incidents or improving service delivery. Think about past experiences where you’ve had to balance service resilience with changing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Stakeholder Management Skills
Since this role involves liaising between IT and various business functions, be prepared to discuss how you’ve effectively managed stakeholders in previous roles. Provide examples of how you’ve translated operational issues into actionable solutions and how you’ve maintained constructive relationships with vendors and suppliers.