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- Tasks: Support NHS customers by resolving issues and enhancing user experience with our clinical solutions.
- Company: Join System C, a tech company transforming health and social care.
- Benefits: Flexible benefits, supportive environment, and opportunities for personal growth.
- Why this job: Leverage your clinical background to make a real impact in healthcare technology.
- Qualifications: Clinical experience in maternity or neonatal services and strong communication skills.
- Other info: Be part of a mission-driven team focused on improving outcomes through technology.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.
We are looking for a Support Analyst to join our Maternity/Neonatal team. If you have a clinical background in maternity or neonatal services and are looking for a new way to use your experience and knowledge, we would love to hear from you. This is a brilliant opportunity to move into a customer-focused role while continuing to make a meaningful impact. We can provide all the training and support required to help you harness your existing skillset whilst also learning a brand new one.
What you will be doing:
- Manage customer issues through service management tools, phone and email
- Investigate incidents and problems, driving timely and effective resolution
- Work closely with service desk, technical and product teams to coordinate support
- Keep customers informed with clear, professional and empathetic communication
- Identify opportunities for first-time fixes, knowledge sharing and service improvement
- Create knowledge base content and contribute to post-incident reviews
- Support ongoing product and service enhancements in line with evolving clinical practice
- Take part in an on-call rota and travel to meetings where required
We would love to hear from you if you bring:
- A clinical background in maternity and/or neonatal care
- Experience of working with reporting functions and healthcare systems in a live clinical environment
- Strong communication skills and confidence working with clinicians, IT teams and administrators
- A calm, organised approach to solving problems in a fast-changing environment
- The ability to work independently, take ownership and collaborate as part of one team
- Good documentation skills and confidence using Microsoft Office
It would be a bonus if you also have:
- Experience in service desk or incident management environments
- Familiarity with SLA-driven support
- Awareness of remote connection tools or ITIL best practice
Eligibility:
Please be aware that to be considered for this post, you must have a clinical background in maternity or neonatal services. If you are a Midwife, Nurse, Healthcare Assistant, or Maternity Support Worker, this is an excellent opportunity to leverage your clinical experience and will be required to form part of our on-call rota.
Why System C:
At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.
BadgerNet Support Analyst in Liverpool employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BadgerNet Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the maternity and neonatal sectors. Let them know you're on the lookout for opportunities at System C. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews by brushing up on your clinical knowledge and how it relates to tech solutions. We want to see how your experience can help NHS customers get the best from BadgerNet. Practice answering common questions and think about how you can showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! When you get the chance to chat with potential employers, be clear and empathetic. Remember, they’re looking for someone who can connect with clinicians and IT teams alike, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace BadgerNet Support Analyst in Liverpool
Some tips for your application 🫡
Show Off Your Clinical Background: Make sure to highlight your clinical experience in maternity or neonatal services. We want to see how your background can bring value to our team, so don’t hold back on sharing relevant examples!
Tailor Your Application: Take a moment to customise your application for the BadgerNet Support Analyst role. Use keywords from the job description and relate your skills directly to what we’re looking for. It shows us you’ve done your homework!
Keep It Clear and Professional: When writing your application, aim for clarity and professionalism. We appreciate good communication skills, so make sure your writing reflects that. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at System C
✨Know Your Clinical Background
Make sure you can clearly articulate your clinical experience in maternity or neonatal care. Be ready to discuss specific situations where you've used your skills to solve problems or improve patient outcomes, as this will show how your background aligns with the role.
✨Familiarise Yourself with BadgerNet
Take some time to research BadgerNet and understand its functionalities. Knowing how it supports maternity and neonatal teams will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Practice Empathetic Communication
Since the role involves supporting NHS customers, practice how you would communicate with them. Use clear, professional language and think about how to convey empathy when discussing issues. This will be crucial in showing that you can handle customer interactions effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific incidents or problems. Think of examples from your past experiences where you successfully resolved issues, and be prepared to explain your thought process and the steps you took to achieve a solution.