At a Glance
- Tasks: Lead a specialist support team and ensure high-quality customer support.
- Company: Join System C, a purpose-driven organisation improving health and social care outcomes.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on resolving complex issues and enhancing customer satisfaction.
- Why this job: Make a meaningful impact while leading a team that supports vital technology.
- Qualifications: Experience in leading application support teams and strong technical skills.
The predicted salary is between 45000 - 55000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What you will be doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high-priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What you will bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- In-depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose‑driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people's lives.
Application Support Manager in Liverpool employer: System C
At System C, we pride ourselves on being a purpose-driven organisation dedicated to enhancing health and social care outcomes. As an Application Support Manager, you will thrive in a collaborative environment that values flexibility and employee growth, allowing you to lead a specialist team while making a meaningful impact on people's lives. Join us to be part of a supportive culture that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with current employees at System C. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by understanding the Liquidlogic product set inside out. We want you to show off your knowledge and how you can lead an Application Support team effectively. Practice common interview questions and have examples ready!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the time they took to meet with you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our purpose-driven organisation from the get-go!
We think you need these skills to ace Application Support Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Manager. Highlight your experience leading support teams and managing customer escalations, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your technical skills, especially with SQL Server and any experience you have with Liquidlogic products. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about improving social care services. Share specific examples of how you've successfully managed support teams and resolved complex issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at System C
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquidlogic's software and the specific challenges faced in social care. Familiarise yourself with SQL Server and T-SQL queries, as these will likely come up during the interview.
✨Show Your Leadership Skills
Be ready to discuss your experience leading a support team. Prepare examples of how you've managed workloads, triaged tickets, and handled escalations. Highlight your decision-making process and how you ensure high-quality support.
✨Communicate Clearly
Since clear communication is key in this role, practice articulating your thoughts concisely. Be prepared to explain complex technical issues in a way that’s easy to understand, as you’ll need to do this with both your team and customers.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you resolved complex issues or improved processes. Be ready to share these stories, focusing on your analytical skills and how you identified recurring problems to enhance support efficiency.
