At a Glance
- Tasks: Provide 2nd and 3rd line support for impactful education and social care software.
- Company: Join a supportive team at System C, making a difference in local communities.
- Benefits: Opportunities for growth, collaboration, and continuous learning in a fast-paced environment.
- Other info: Ideal for those who enjoy customer interaction and delivering high-quality outcomes.
- Why this job: Solve complex problems and build strong client relationships while enhancing your technical skills.
- Qualifications: Strong analytical skills, SQL experience, and a collaborative mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with System C to connect them with exceptional professionals for this role.
Join a collaborative team supporting technology that makes a real difference in local communities.
We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands-on, customer-facing role where you will solve complex technical issues and build strong relationships with clients.
What you'll be doing
- Deliver 2nd and 3rd line application support within a structured support team
- Investigate and resolve incidents using Jira and other diagnostic tools
- Analyse logs, SQL data, and system behaviour to identify root causes
- Collaborate with development, product, and third-party teams to resolve issues
- Replicate defects and support bug identification and resolution
- Communicate clearly with customers, providing regular updates
- Take ownership of customer issues and ensure delivery within agreed SLAs
- Support both hosted and on-premise environments
What we're looking for
- Strong analytical and problem-solving skills
- Experience with SQL Server and writing SQL or T-SQL queries
- Background in 2nd line application or software support
- Knowledge of Microsoft Windows Server environments
- Ability to manage and prioritise workloads effectively
- Strong communication skills, written and verbal
- A collaborative mindset, with the confidence to work independently
Desirable experience
- 3rd line support exposure
- Jira or Confluence experience
- Experience supporting external customers remotely
- Knowledge of social care or education systems
Why join us
You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.
If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you. Apply today to take the next step in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst - 2nd Line in Lenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at System C. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like System C before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Analyst - 2nd Line in Lenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to System C:Your cover letter is your chance to shine! Tell us why you want to work at System C specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at System C!
How to prepare for a job interview at System C
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
