At a Glance
- Tasks: Provide top-notch support for education and social care software used by local authorities.
- Company: Join a collaborative team making a real difference in local communities.
- Benefits: Remote work, opportunities for growth, and a chance to enhance your technical skills.
- Other info: Fast-paced environment with excellent opportunities for career development.
- Why this job: Solve problems and deliver high-quality outcomes while supporting meaningful technology.
- Qualifications: Experience in application support, SQL knowledge, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a collaborative team supporting technology that makes a real difference in local communities. We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities.
- Deliver 2nd and 3rd line application support within a structured support team
- Analyse logs, SQL data, and system behaviour to identify root causes
- Replicate defects and support bug identification and resolution
- Support both hosted and on-premise environments
- Experience with SQL Server and writing SQL or T-SQL queries
- Background in 2nd line application or software support
- Knowledge of Microsoft Windows Server environments
- 3rd line support exposure
- Experience supporting external customers remotely
The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact. If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.
We think you need these skills to ace Remote Application Support Analyst in Leeds
Application Support
2nd Line Support
3rd Line Support
SQL Server
T-SQL Queries
Log Analysis
Root Cause Analysis
