At a Glance
- Tasks: Lead a specialist support team for social care tech and manage customer escalations.
- Company: Join System C, a purpose-driven organisation improving health and social care outcomes.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on improving lives through technology.
- Why this job: Make a meaningful impact while leading a team that supports vital technology.
- Qualifications: Experience in leading application support teams and strong SQL skills.
The predicted salary is between 50000 - 65000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What you will be doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high-priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What you will bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- In-depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose‑driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people's lives.
Lead, Application Support for Social Care Tech in Leeds employer: System C
At System C, we pride ourselves on being a purpose-driven organisation dedicated to enhancing health and social care outcomes. Our collaborative work culture fosters flexibility and personal growth, allowing you to lead a talented Application Support team while making a meaningful impact in the community. Join us in a role where your expertise will directly contribute to improving lives through innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Lead, Application Support for Social Care Tech in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the social care tech space, especially those who work at System C. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on Liquidlogic's software. Show us you know your stuff and can talk confidently about how you'd lead an Application Support team.
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've triaged tickets or managed escalations. We love hearing about real-life experiences that showcase your abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our mission.
We think you need these skills to ace Lead, Application Support for Social Care Tech in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Application Support Manager. Highlight your experience with leading teams and managing customer escalations, as these are key for us at System C.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past roles where you triaged tickets or resolved complex issues. This will help us see how you can fit into our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re passionate about social care tech and how your background aligns with our mission at System C. We love seeing genuine enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at System C
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquidlogic's product set and SQL Server. Being able to discuss specific features or common issues will show that you're not just familiar with the software, but that you can also lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a support team in the past. Highlight your experience with performance reviews, workload management, and how you've handled escalations. This will demonstrate your capability to lead and inspire a team.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves managing customer relationships and complex stakeholder interactions, being able to communicate effectively is key. Consider doing mock interviews to refine your delivery.
✨Be Ready for Problem-Solving
Expect to be asked about how you would handle specific support scenarios or high-priority issues. Think through some real-life examples where you triaged tickets or resolved complex problems, as this will showcase your decision-making skills in a live support environment.
