At a Glance
- Tasks: Provide 2nd line support and resolve technical issues using SQL and diagnostic tools.
- Company: Join a team dedicated to improving lives through innovative technology.
- Benefits: Structured training, flexible benefits, and clear career progression.
- Other info: Mentoring available with opportunities for continuous improvement.
- Why this job: Kickstart your tech career in a supportive and collaborative environment.
- Qualifications: Basic IT knowledge and interest in SQL or programming.
The predicted salary is between 25000 - 32000 £ per year.
Join a team delivering technology that genuinely improves lives. We are looking for an Associate Application Support Analyst to join our Application Support team, helping local authorities maximise the value of our market-leading education and social care software. This is an excellent opportunity to start your career in technology, supported by a structured training programme and a collaborative team environment.
- Providing 2nd line support for customer incidents using Jira
- Investigating and resolving technical issues using logs, SQL, and diagnostic tools
- Replicating issues to identify bugs and support long-term fixes
- Supporting both hosted and on-premise systems
A basic understanding of IT systems or software and an interest in SQL or programming is required. Experience with Jira, server environments, or remote support tools is helpful but not essential.
A structured training programme with mentoring and clear progression is provided, along with flexible benefits to suit your needs.
If you are ready to start your career in application support and want to be part of a team that values ownership, collaboration, and continuous improvement, apply today.
