At a Glance
- Tasks: Provide 2nd line support and resolve technical issues for our education and social care software.
- Company: Join System C, a tech company improving lives through innovative solutions.
- Benefits: Structured training, flexible benefits, and opportunities for personal and professional growth.
- Other info: Collaborative team environment with a focus on learning and development.
- Why this job: Kickstart your tech career while making a real difference in health and care outcomes.
- Qualifications: Strong communication skills and a basic understanding of IT systems or software.
The predicted salary is between 25000 - 32000 £ per year.
hackajob is collaborating with System C to connect them with exceptional professionals for this role.
Join a team delivering technology that genuinely improves lives. We are looking for an Associate Application Support Analyst to join our Application Support team, helping local authorities maximise the value of our market-leading education and social care software. This is an excellent opportunity to start your career in technology, supported by a structured training programme and a collaborative team environment.
What you will be doing
- Providing 2nd line support for customer incidents using Jira
- Investigating and resolving technical issues using logs, SQL, and diagnostic tools
- Working closely with Product, Development, and third-party partners
- Replicating issues to identify bugs and support long-term fixes
- Communicating with customers clearly and regularly
- Taking ownership of assigned customers and ensuring issues are resolved within agreed SLAs
- Supporting both hosted and on-premise systems
What we are looking for
We are looking for someone who is curious, collaborative, and motivated to learn. You will bring:
- Strong communication and customer service skills
- A basic understanding of IT systems or software
- An interest in SQL or programming
- A proactive mindset and willingness to take ownership
- The ability to work both independently and as part of a team
Experience with Jira, server environments, or remote support tools is helpful but not essential.
Why join us
We are on a mission to deliver technology that connects and transforms health and care outcomes. You will be part of a supportive team where learning, development, and collaboration are at the heart of everything we do. You will benefit from:
- A structured training programme with mentoring and clear progression
- Opportunities to develop technical and customer-facing skills
- A friendly environment where you can be yourself and grow
- Flexible benefits to suit your needs
- Recognition for the impact you make
This role is ideal for someone who enjoys problem-solving, learning new technologies, and making a meaningful impact.
If you are ready to start your career in application support and want to be part of a team that values ownership, collaboration, and continuous improvement, apply today.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Analyst (Leeds)
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like System C!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like System C.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior Application Support Analyst (Leeds)
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at System C and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at System C
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at System C.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like System C will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
