At a Glance
- Tasks: Administer and optimise Jira Service Management while supporting other enterprise platforms.
- Company: Join System C, a mission-driven tech company improving care for millions.
- Benefits: Flexible benefits, personal development support, and a culture of continuous learning.
- Other info: Collaborative environment with a focus on ownership and teamwork.
- Why this job: Make a real impact by enhancing systems that support better care outcomes.
- Qualifications: Hands-on Jira experience and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
At System C, we build technology that connects care and improves outcomes for millions of people. We are looking for a Jira Administrator, known internally as Business Systems Administrator to play a key role in keeping our core business platforms running smoothly, securely, and in a way that genuinely supports our teams. This is a hands‑on role with a primary focus on Jira Service Management, alongside exposure to other enterprise platforms such as Salesforce and NetSuite. You will be a trusted custodian of our systems, balancing operational reliability with continuous improvement.
What you will be doing:
- Owning the day‑to‑day administration, configuration, and support of Jira and Jira Service Management.
- Designing and maintaining workflows, automation, permissions, SLAs, dashboards, and reports.
- Supporting service desk operations through well‑configured queues, request types, and customer portals.
- Working within change management processes and contributing to upgrades, testing, and releases.
- Supporting colleagues through clear guidance, training, and practical problem solving.
- Supporting integrations, monitoring data flows, and escalating complex issues when needed.
- Documenting configurations and processes to support audit readiness and knowledge sharing.
- Stepping in to provide administration support across other business systems, such as Salesforce and NetSuite, when priorities require so.
What you will bring:
- Practical, hands‑on experience administering Jira in a business or enterprise environment.
- A solid understanding of workflows, automation, permissions, SLAs, and reporting.
- Familiarity with IT service management concepts such as incident, problem, and change.
- A strong administration mindset, organised, detail‑focused, and audit‑aware.
- Clear communication skills and confidence working with both technical and non‑technical colleagues.
- Curiosity and adaptability, with the ability to transfer skills across platforms.
You will be part of a collaborative, mission‑driven organisation where people take ownership, work as one team, and focus on doing the right thing. We offer flexible benefits, support for personal and professional development, and an environment that values learning and continuous improvement. Apply today and help us build systems that enable better care.
Jira Administrator in Leeds employer: System C
At System C, we pride ourselves on being an exceptional employer, fostering a collaborative and mission-driven culture that empowers our employees to take ownership of their work. As a Jira Administrator, you will benefit from flexible working arrangements, comprehensive support for personal and professional development, and the opportunity to contribute to meaningful projects that enhance care for millions. Our commitment to transparency and equitable hiring practices ensures that every team member is valued and supported in their growth journey.
StudySmarter Expert Advice🤫
We think this is how you could land Jira Administrator in Leeds
✨Tip Number 1
Get to know the company inside out! Research System C, their mission, and how they use Jira. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially with Jira or similar platforms. Real-life examples can make a big impact during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up about the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at System C.
We think you need these skills to ace Jira Administrator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Jira and other relevant platforms. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your hands-on experience!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially related to system administration. We love seeing candidates who can think on their feet and provide practical solutions!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, as we appreciate candidates who can communicate effectively with both technical and non-technical teams.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at System C
✨Know Your Jira Inside Out
Make sure you have a solid grasp of Jira and its functionalities. Familiarise yourself with workflows, automation, and SLAs. Be ready to discuss how you've used these features in past roles, as this will show your practical experience and understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous positions. Highlight your ability to support service desk operations and provide clear guidance to colleagues. This will demonstrate your hands-on approach and your knack for practical problem-solving.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. Since you'll be working with both technical and non-technical colleagues, being able to communicate effectively is key. Think about how you can convey your ideas clearly during the interview.
✨Emphasise Your Adaptability
Be ready to discuss how you've adapted to new systems or processes in the past. Mention any experience you have with other platforms like Salesforce or NetSuite, as this shows your curiosity and willingness to learn, which are highly valued traits.
