At a Glance
- Tasks: Lead a support team to resolve complex issues with social care software.
- Company: System C, a tech company enhancing social care services.
- Benefits: Flexible working, collaborative environment, and growth opportunities.
- Other info: Join a dynamic team focused on impactful solutions.
- Why this job: Make a real difference in people's lives through technology.
- Qualifications: Experience in leading support teams and strong SQL skills.
The predicted salary is between 50000 - 60000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic’s market-leading social care and case management software.
As Application Support Manager, you will have overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people’s lives.
