At a Glance
- Tasks: Lead a specialist support team and ensure high-quality customer support.
- Company: Join System C, a purpose-driven organisation improving health and social care.
- Benefits: Flexible working, collaborative environment, and opportunities for personal growth.
- Other info: Work with innovative technology that truly changes lives.
- Why this job: Make a meaningful impact while leading a team in a vital sector.
- Qualifications: Experience in leading application support teams and strong technical skills.
The predicted salary is between 45000 - 55000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What you will be doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high-priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What you will bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- In-depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose‑driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people's lives.
Application Support Manager in Leeds employer: System C
At System C, we pride ourselves on being a purpose-driven organisation dedicated to enhancing health and social care outcomes. As an Application Support Manager, you will thrive in a collaborative environment that values flexibility and employee growth, allowing you to lead a specialist team while making a meaningful impact on people's lives. Join us to be part of a supportive culture that prioritises your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with current employees at System C. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching System C and their Liquidlogic software. Show us you’re not just another candidate; demonstrate your passion for improving social care services and how your experience aligns with our mission.
✨Tip Number 3
Practice your problem-solving skills! As an Application Support Manager, you’ll need to think on your feet. Consider common issues in application support and how you would tackle them. We love candidates who can showcase their analytical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at System C.
We think you need these skills to ace Application Support Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Application Support Manager role. Highlight your experience with application support teams and any relevant technical skills, especially with SQL Server and Liquidlogic products.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've led support teams and managed customer escalations in the past.
Showcase Your Communication Skills:Since clear communication is key in this role, ensure your written application is professional yet personable. We want to see your ability to convey complex information simply and effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at System C
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquidlogic's software and the specific challenges faced in social care. Familiarise yourself with SQL Server and T-SQL queries, as these will likely come up during the interview. Being able to discuss technical details confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As an Application Support Manager, you'll be leading a team, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams, handled escalations, and improved support processes. This will help the interviewers see your potential to lead effectively.
✨Prioritisation is Key
Be ready to discuss how you prioritise tasks and manage workloads in a fast-paced environment. Think of specific instances where you triaged tickets or resolved high-priority issues. This will highlight your decision-making skills and ability to keep things running smoothly under pressure.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might be asked to explain complex issues to non-technical stakeholders, so being able to simplify your explanations will be a big plus.
