DescriptionPosition at System CAt System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services. We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions. What You'll Be DoingAs part of our Application Support team, you will: Provide 2nd and 3rd line application support for customers. Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues. Troubleshoot data, configuration and application-related problems. Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects. Build strong customer relationships through regular communication and proactive support. Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels. Support both hosted and on-premise customer environments. Experience supporting business software applications in a 2nd line support environment. Knowledge of Microsoft SQL Server and writing SQL/T-SQL queries. Experience working with Microsoft Windows Server environments. Desirable Skills & ExperienceExperience of 3rd line software support. Data warehouse or business intelligence experience. Customer support experience using remote support tools. Server monitoring and administration experience. Knowledge of social care or education software environments. We offer opportunities to learn, grow and make a meaningful contribution to solutions that have a real impact on communities across the UK. This messaging is aligned to System C's mission, values, wellbeing benefits and commitment to professional development as described in Employee Value Proposition.docx. Apply today and help us deliver technology that makes a difference.
Application Support Analyst - IT in Leeds employer: System C
At System C, we pride ourselves on being an exceptional employer in the health-tech sector, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and the chance to lead impactful NHS-funded initiatives, all while working in a supportive environment that values your contributions. Join us in our mission to enhance healthcare delivery, and enjoy the unique advantage of making a real difference in people's lives right from our vibrant location.
