At a Glance
- Tasks: Provide 2nd and 3rd line support for innovative software solutions in health and education.
- Company: Join System C, a leader in tech for vital public services.
- Benefits: Supportive team culture, opportunities for growth, and meaningful impact on communities.
- Other info: Collaborative environment with a focus on continuous improvement and professional development.
- Why this job: Be a problem-solver and make a real difference in people's lives.
- Qualifications: Strong analytical skills and experience with SQL Server and application support.
The predicted salary is between 38250 - 46750 £ per year.
Description Position at System CAt System C, we're passionate about delivering innovative technology that helps organisations provide vital health, education and social care services.
We're looking for an Application Support Analyst to join our team supporting local authorities using Liquidlogic's market-leading education, social services and case management solutions.
This is an exciting opportunity for a technically minded problem-solver who enjoys investigating complex issues, working directly with customers and taking ownership of delivering excellent service.
What You'll Be Doing As part of our Application Support team, you will: Provide 2nd and 3rd line application support for customers.
Investigate, analyse and resolve incidents raised through Jira.
Use SQL Server, application logs and diagnostic tools to identify root causes and resolve technical issues.
Troubleshoot data, configuration and application-related problems.
Replicate issues in test environments and collaborate with Development teams to identify and resolve software defects.
Work closely with Product, Development and Problem Management teams, as well as third-party suppliers when required.
Build strong customer relationships through regular communication and proactive support.
Take ownership of allocated customer accounts and ensure incidents are resolved within agreed service levels.
Support both hosted and on-premise customer environments.
What We're Looking For Essential Skills & Experience Strong analytical, diagnostic and problem-solving abilities.
Experience supporting business software applications in a 2nd line support environment.
Knowledge of Microsoft SQL Server and writing SQL/T-SQL queries.
Experience working with Microsoft Windows Server environments.
Ability to prioritise workload effectively and manage multiple tasks.
Strong ownership mindset with excellent organisation and time management skills.
Excellent written and verbal communication skills.
Ability to work collaboratively while also demonstrating initiative and accountability.
Desirable Skills & Experience Experience of 3rd line software support.
Jira and Confluence knowledge.
Data warehouse or business intelligence experience.
Customer support experience using remote support tools.
Server monitoring and administration experience.
Knowledge of social care or education software environments.
Why Join System C?You'll be joining a supportive team that values collaboration, continuous improvement, accountability and integrity.
We offer opportunities to learn, grow and make a meaningful contribution to solutions that have a real impact on communities across the UK.
This messaging is aligned to System C's mission, values, wellbeing benefits and commitment to professional development as described in Employee Value Proposition. docx.
Apply today and help us deliver technology that makes a difference.
Application Support Analyst in Leeds employer: System C
At System C, we pride ourselves on being an exceptional employer in the health-tech sector, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and the chance to lead impactful NHS-funded initiatives, all while working in a supportive environment that values your contributions. Join us in our mission to enhance healthcare delivery, and enjoy the unique advantage of making a real difference in people's lives right from our vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Leeds
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at System C or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to System C.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like System C.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like System C that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Analyst in Leeds
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at System C.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at System C and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at System C
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If System C uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
