At a Glance
- Tasks: Lead support teams to deliver top-notch service for health and education sectors.
- Company: System C, a leader in software solutions for health and social care.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic company committed to innovation and excellence.
- Why this job: Make a real difference in service delivery while leading a passionate team.
- Qualifications: Proven leadership experience in software support and a focus on customer satisfaction.
The predicted salary is between 63000 - 77000 £ per year.
System C in Leeds is seeking a Head of Software Support to lead our Support and Success function, ensuring reliable, high-quality service for health, social care, and education customers. You will direct multiple support teams, own service performance including SLAs and customer satisfaction, and drive improvements through data, knowledge management, and collaboration with Product and Engineering. This is a strategic senior role focused on sustainable, client-centric service delivery.
Head of Software Support & Service Excellence employer: System C
At System C, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work with cutting-edge AI products. Located in a vibrant environment, our team enjoys a supportive atmosphere that values strong communication and teamwork, making it an ideal place for those looking to make a meaningful impact in the tech industry.
