At a Glance
- Tasks: Support customers with software issues and collaborate with teams to resolve incidents.
- Company: Join System C, a leader in health and social care software solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in software support and knowledge of Microsoft SQL is a plus.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, impacting millions of lives every day. What we do matters.
The Database Support Engineer, known internally as Application Support Analyst, will provide support to the service desks and work as part of a team that supports our clinical products. The post-holder will be in direct contact with customers regularly and will be responsible for ensuring customer issues are investigated, updated, and managed within SLA.
The remit of this role includes working across teams consisting of developers, product managers, technical support, and software engineers.
Duties and Responsibilities:- Manage the support of customer issues using the company ITSM tool, JIRA.
- Investigate incidents related to the products which may require the use of Microsoft SQL.
- Use initiative to process and prioritise faults according to incident type and in line with SLAs.
- Correctly assign calls to resolver groups or individuals in line with process in a timely manner.
- Author knowledgebase articles for both internal staff and customers.
- Use strong analytical skills that include the ability to think critically.
- Analyse data, make difficult decisions, and solve complex problems.
- Be involved in the regular running of data fixes.
- As required, apply environment configuration or localisation settings.
- Ensure technical documentation is up to date.
- Ensure ITIL process is followed for all incidents.
- Ensure all time spent is accurately logged on the Service Desk system.
- Attend meetings as required, which may be in other System C offices from time to time.
- Assist the manager in organising, planning, and implementing strategy.
- Participate in out of hours on call rota.
The post holder must have knowledge/experience of:
- Providing remote support for software applications.
- Triage and troubleshoot application-related tickets in line with SLAs.
- Knowledge of JSON/XML payloads for APIs.
- Microsoft SQL Database Administration.
- Web Services and technology such as IIS.
- Technical operations and technical troubleshooting.
- Excellent ability to communicate effectively with all levels of technical and non-technical personnel.
- Ability to organise and co-ordinate areas of work for yourself and others.
- A passion for supporting software applications and a willingness to share knowledge.
- Writing technical documentation and knowledgebase articles.
- ITIL Foundation qualification or experience of working within an ITIL Service framework.
- Monitoring releases and updating outstanding issues affected by them.
- Strong written & verbal communication and interpersonal skills.
- Excellent customer relationship skills.
It is desirable for the post-holder to have knowledge/experience of:
- Working within a software development company.
- Advanced Microsoft SQL server including stored procedures, schemas, and functions.
- Knowledge of HL7 Interface messaging.
- Agile software development.
- JIRA and Confluence.
- Software testing.
- iOS.
- Cloud-based solutions such as Microsoft Azure.
Database Support Engineer employer: System C
At System C, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to make a real difference in health and social care. With a strong focus on professional development, we offer numerous growth opportunities and encourage knowledge sharing among teams, ensuring that every Database Support Engineer can thrive in their role while contributing to impactful projects that enhance the lives of millions across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Database Support Engineer
✨Tap into Local Tech Meetups
Get yourself to local tech meetups or database management conferences. It's a really great way to meet industry professionals and potentially uncover unadvertised full-time roles. When chatting with people, mention your skills and interests in database management; you never know who might be looking for someone just like you!
✨Contribute to Open Source Projects
Diving into open-source projects can not only sharpen your database skills but also get you noticed by employers. Many companies look for candidates who actively contribute to projects – it shows initiative and a real passion for the field. Plus, it's a perfect excuse to connect with other developers and expand your professional network.
✨Utilise Professional Bodies
Sign up for professional bodies related to database management, like the British Computer Society. They often host events and networking opportunities that can lead directly to job openings in the full-time market. Plus, it adds a nice touch to your professional profile!
✨Showcase Your Skills in a Public Portfolio
As you’re on the hunt for that full-time role, make sure to have a public portfolio that displays your best database projects. This can easily set you apart from the competition. And when you apply for roles, definitely mention it – it shows employers you mean business and are proud of your work!
We think you need these skills to ace Database Support Engineer
Some tips for your application 🫡
Show off your database skills:When applying for a full-time role in database management, it’s super important to highlight your skills with specific database technologies like SQL, NoSQL, or any relevant data visualisation tools. We want to see how you've used these tools in real projects, so don't shy away from detailing your hands-on experience!
Tailor your CV for data:Make sure your CV is structured clearly, focusing on your previous experience in database management. Use specific metrics to demonstrate your impact, like how you improved data retrieval times or reduced errors. This isn't just about what you've done; it’s about what you’ve achieved with your skills!
Craft a compelling cover letter:In your cover letter, share what excites you about database management and how you can contribute to System C. Mention any relevant projects where you tackled challenges or implemented new solutions. Let us know why you want to join our team and how your passion aligns with our goals.
Document your projects:If you've worked on interesting database projects—maybe during your studies or in previous roles—be sure to include those in your application. If you can, link to a portfolio or GitHub repo where we can see examples of your work. Having a tangible showcase of your skills will really make your application stand out!
How to prepare for a job interview at System C
✨Brush Up on Database Tools
Make sure you're well-versed with popular database management systems like MySQL, PostgreSQL, or MongoDB. Incorporating real-world examples of how you've used these tools in past projects will show that you can put theory into practice, which is something System C will definitely appreciate.
✨Know Your SQL Inside Out
Get ready for some technical questions focused on SQL queries and database design. We should anticipate coding challenges where you might need to optimise queries or design a database schema on the spot. Practising these problems will build our confidence to impress in the interview.
✨Demonstrate Problem-Solving Skills
Besides just technical know-how, be prepared to answer scenario-based questions that test your critical thinking and problem-solving abilities. Think about how you would approach data integrity issues or handle performance bottlenecks — System C will want to see your analytical side!
✨Show Your Collaboration Spirit
Since this is a full-time role, it's crucial to highlight how you've collaborated with cross-functional teams or contributed to team projects in the past. Emphasising our interpersonal skills will demonstrate that you’re not just a tech wizard, but also a team player who fits well with System C's culture.
