At a Glance
- Tasks: Provide first-line support and resolve user issues in a fast-paced environment.
- Company: Join System C, a tech company transforming health and care outcomes.
- Benefits: Flexible benefits, private healthcare, pension, and career development opportunities.
- Other info: Structured two-year development pathway with internal certifications and team support.
- Why this job: Kickstart your IT career while making a real impact in the NHS and local authorities.
- Qualifications: Passion for technology, strong communication skills, and a proactive approach.
The predicted salary is between 36000 - 60000 £ per year.
Ready to start your IT career with a team making a real impact in health and care? At System C, we build technology that connects and transforms outcomes across the NHS, local authorities, and beyond. We are growing fast and we are looking for a Junior Service Desk Analyst, known internally as an Associate Service Desk Analyst to join our Technical Services team and learn the craft of outstanding first-line support.
In this associate role, you will be the first point of contact for users across our Social Care & Education and Healthcare product portfolio. You will log and categorise incidents, perform initial triage, use our knowledge base to resolve straightforward issues, and escalate when needed. You will provide clear, timely updates and keep a precise audit trail so colleagues can pick up right where you left off. As your confidence grows, you will work more independently while always having experienced team mates to back you up.
Over a structured two-year development pathway, you will complete internal certifications, shadow senior analysts, and gain insight into NHS and local authority working practices, data protection, and modern service operations. You will learn to thrive in a fast-moving environment - owning your work, collaborating as one team, and doing the right thing for our users.
What you will bring:
- A passion for technology and problem-solving
- Clear verbal and written communication
- Strong organisation, time management, and attention to detail
- A proactive, friendly approach - especially under pressure
- Curiosity and a commitment to continuous learning
It’s a bonus if you also have:
- Experience with ticketing tools (e.g. Jira, ServiceNow)
- Any customer service experience
- An interest in NHS or local authority environments
Please be aware that after an initial period of training, this role will involve working 15:00-23:00 one week in every four.
Why System C?
We believe in One team, always striving to be better, owning our impact, and doing the right thing. You will find flexible benefits (from additional holiday to discount schemes), private healthcare, pension, and real career development - plus quarterly Values Awards recognising people who go above and beyond.
If you are ready to learn fast, support users who rely on our systems, and grow your career in a purpose-driven company, apply today.
Junior Service Desk Analyst in Castlereagh employer: System C
At System C, we are dedicated to fostering a supportive and dynamic work environment where you can kickstart your IT career while making a meaningful impact in health and care. Our commitment to employee growth is evident through our structured development pathway, internal certifications, and collaborative culture that encourages continuous learning and teamwork. With flexible benefits, private healthcare, and recognition for outstanding contributions, System C is an excellent employer for those looking to thrive in a purpose-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Desk Analyst in Castlereagh
✨Tip Number 1
Network like a pro! Reach out to current employees at System C on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Junior Service Desk Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. Think about scenarios where you've solved problems or helped others, as these will showcase your passion for technology and problem-solving.
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the team, the technology used, and the development pathway. This not only demonstrates your interest but also helps you understand if System C is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the System C team.
We think you need these skills to ace Junior Service Desk Analyst in Castlereagh
Some tips for your application 🫡
Show Your Passion for Tech:Let us see your enthusiasm for technology and problem-solving right from the start. Mention any relevant experiences or projects that highlight your interest in IT, especially if they relate to health and care.
Communicate Clearly:Since clear communication is key in this role, make sure your application reflects that. Use straightforward language, keep it concise, and double-check for any typos or errors before hitting send.
Highlight Your Organisation Skills:We love a candidate who can juggle tasks effectively! Share examples of how you've managed your time and organised your work in previous roles or studies. This will show us you’re ready for the fast-paced environment we thrive in.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at System C!
How to prepare for a job interview at System C
✨Know Your Tech Basics
Brush up on your IT fundamentals, especially around service desk operations. Familiarise yourself with common ticketing tools like Jira or ServiceNow, as well as basic troubleshooting techniques. This will show your passion for technology and problem-solving right from the start.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be the first point of contact for users, being able to explain technical issues in simple terms is crucial. Consider doing mock interviews with friends or family to refine your communication skills.
✨Show Your Organisational Skills
Prepare examples that demonstrate your strong organisation and time management abilities. Think about times when you successfully managed multiple tasks or resolved issues under pressure. This will highlight your attention to detail and proactive approach.
✨Express Your Curiosity
During the interview, convey your eagerness to learn and grow within the role. Ask insightful questions about the training pathway and opportunities for development. This shows you're committed to continuous learning and ready to thrive in a fast-moving environment.
