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- Tasks: Lead and develop a team to enhance business systems and improve user experience.
- Company: System C, a tech company focused on health and social care outcomes.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real difference in health and social care through innovative technology.
- Qualifications: Experience in leading teams and managing enterprise business systems.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we build technology that helps improve outcomes across health and social care. Behind the scenes, our corporate systems need to be reliable, secure and easy to use - and that relies on great people leadership as much as great platforms. We are looking for a Business Systems Manager to lead and develop our Business Systems team, taking day-to-day operational ownership of our business systems portfolio. Your focus will be delivering excellent business-as-usual (BAU) services: meeting SLAs/OLAs, reducing incidents, strengthening controls, and continuously improving how colleagues experience our systems. You will act as the operational bridge between IT and business functions such as Finance, HR and Operations, balancing service resilience with changing business priorities.
This is a hands-on leadership role where you will set direction, remove blockers, and build a high-performing team. You will:
- Lead, coach and develop the Business Systems team, creating clarity on ownership, standards and ways of working
- Build a culture of accountability, collaboration and continuous improvement, supporting the team to thrive in a fast-changing environment
- Own BAU service performance across business systems: availability, reliability, and compliance with SLAs/OLAs
- Define, track and actively manage team KPIs (incident volumes, time to resolution, service health, user experience)
- Ensure strong incident, request and problem management, driving root-cause elimination and preventing repeat issues
- Manage vendor performance, contracts and licensing, holding suppliers to account while keeping relationships constructive
- Govern change activity (upgrades, releases and integrations) to minimise risk to live services
- Ensure systems operate securely and compliantly, supporting audit and data governance requirements
- Provide clear reporting to senior stakeholders on system health, performance trends, risks and improvement plans
What we are looking for:
- Proven experience leading a team supporting enterprise business systems, with clear SLA/KPI accountability
- Strong service delivery mindset (ITIL-aligned approaches welcomed) and confidence prioritising in ambiguity
- Excellent stakeholder management - able to translate operational issues into clear options and trade-offs
- Experience overseeing platforms such as Workday, Concur, Salesforce and NetSuite (including via third-party suppliers)
- Working knowledge of integrations, data governance and security best practice
If you enjoy leading people, stabilising services, and making continuous improvements that colleagues genuinely feel - apply today.
Business Systems Manager employer: System C
Contact Detail:
System C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Systems Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its systems. Understand their business model and how your experience with platforms like Workday or Salesforce can add value. We want you to shine when discussing how you can improve their BAU services!
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you’ve built high-performing teams and tackled challenges in service delivery. We love hearing about your experiences in creating a culture of accountability and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for candidates who are genuinely excited about improving health and social care outcomes.
We think you need these skills to ace Business Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Manager. Highlight your experience with enterprise business systems and any relevant SLAs/KPIs you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a team in a fast-changing environment. Share specific examples of how you've improved service delivery or managed stakeholder relationships in the past.
Showcase Your Leadership Style: In your application, let us know how you lead and develop teams. We’re keen on understanding your approach to building a culture of accountability and collaboration. Share stories that demonstrate your hands-on leadership style!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at System C
✨Know Your Systems Inside Out
Make sure you’re familiar with the business systems mentioned in the job description, like Workday, Concur, Salesforce, and NetSuite. Brush up on their functionalities and how they integrate with other platforms. This will show your potential employer that you’re not just a leader but also someone who understands the tools at their disposal.
✨Demonstrate Your Leadership Style
Prepare to discuss your leadership approach and how you’ve successfully developed teams in the past. Think of specific examples where you’ve built a culture of accountability and collaboration. This is your chance to showcase how you can lead the Business Systems team effectively.
✨Be Ready for Scenario Questions
Expect questions about how you would handle real-life situations, such as managing incidents or improving service delivery. Prepare some scenarios from your previous experience where you’ve successfully navigated challenges, focusing on your problem-solving skills and ability to prioritise under pressure.
✨Showcase Your Stakeholder Management Skills
Since the role involves liaising between IT and various business functions, be prepared to discuss how you’ve managed stakeholder relationships in the past. Highlight your ability to translate complex operational issues into clear options, demonstrating your communication skills and strategic thinking.