At a Glance
- Tasks: Join a team delivering top-notch support for impactful education and social care software.
- Company: Collaborative environment focused on making a difference in local communities.
- Benefits: Opportunities for growth, technical expertise development, and meaningful impact.
- Other info: Fast-paced, evolving environment with a focus on high-quality outcomes.
- Why this job: Solve problems and support customers while enhancing your tech skills.
- Qualifications: Experience in 2nd/3rd line application support and SQL knowledge required.
The predicted salary is between 41327 - 45000 £ per year.
Join a collaborative team supporting technology that makes a real difference in local communities.
We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities.
- Deliver 2nd and 3rd line application support within a structured support team.
- Analyse logs, SQL data, and system behaviour to identify root causes.
- Replicate defects and support bug identification and resolution.
- Support both hosted and on-premise environments.
- Experience with SQL Server and writing SQL or T-SQL queries.
- Background in 2nd line application or software support.
- Knowledge of Microsoft Windows Server environments.
- 3rd line support exposure.
- Experience supporting external customers remotely.
The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.
If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.
We think you need these skills to ace Applications Support Analyst - 2nd/3rd Line Support
2nd Line Application Support
3rd Line Application Support
SQL Server
SQL or T-SQL Queries
Log Analysis
System Behaviour Analysis
Defect Replication
