At a Glance
- Tasks: Lead a specialist support team for market-leading social care software.
- Company: Purpose-driven organisation improving health and social care outcomes.
- Benefits: Flexible working, collaborative environment, and growth opportunities.
- Other info: Join us to support technology that truly changes lives.
- Why this job: Make a meaningful impact while leading a dedicated support team.
- Qualifications: Experience in leading application support teams and strong SQL skills.
The predicted salary is between 45000 - 55000 £ per year.
At System C, our technology plays a vital role in supporting local authorities to deliver effective social care services. We are looking for an experienced Application Support Manager to lead a specialist support team working with Liquidlogic's market-leading social care and case management software.
The role involves overall responsibility for an Application Support team, ensuring customers receive timely, high-quality support. You will oversee the triage and prioritisation of customer tickets, manage workload across the team, and take ownership of escalations to ensure critical issues are resolved efficiently. You will work closely with Application Support Engineers, Implementation teams, and other internal departments to resolve complex issues and support smooth customer transitions from implementation into live service.
What you will be doing:
- Leading and line managing an Application Support team, including performance reviews and wellbeing support
- Triaging incoming tickets and assigning work appropriately
- Managing team workload to ensure effective use of time and skills
- Owning customer escalations and high-priority issues
- Working closely with Application Support Engineers to resolve complex problems
- Analysing support demand to identify recurring or high-volume issues
- Supporting smooth handover from implementation into live support
- Maintaining ownership of customer calls and tickets in JIRA
What you will bring:
- Proven experience leading an application or software support team
- Strong prioritisation and decision-making skills in live support environments
- In-depth knowledge of the Liquidlogic product set
- Strong technical experience with SQL Server and writing SQL or T-SQL queries to resolve data issues
- Confidence managing customer escalations and complex stakeholder relationships
- Clear, professional written and verbal communication skills
Why join System C:
You will be part of a purpose‑driven organisation focused on improving outcomes in health and social care. We offer a collaborative environment, flexible working, and opportunities to grow while making a meaningful impact. Apply today to lead a team that supports technology making a real difference to people's lives.
Application Support Manager employer: System C
At System C, we pride ourselves on being a purpose-driven organisation dedicated to enhancing health and social care outcomes. As an Application Support Manager, you will thrive in a collaborative environment that values flexibility and employee growth, allowing you to lead a specialist team while making a meaningful impact on people's lives through our innovative technology.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with current employees at System C. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by practising common questions related to application support management. Think about your past experiences and how they align with the role at System C. We want to hear how you’ve tackled challenges and led teams!
✨Tip Number 3
Showcase your technical skills! If you’ve got experience with SQL Server or Liquidlogic, make sure to highlight that during conversations. We love seeing candidates who can demonstrate their expertise in real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at System C.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant technical skills, especially with SQL Server and Liquidlogic products.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about application support and how your background makes you a great fit for our team. Be sure to mention your experience with managing escalations and customer relationships.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved complex issues in previous roles. We love seeing how you approach challenges and what strategies you use to ensure customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at System C
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquidlogic's software and the specific challenges faced in social care services. Being able to discuss how you've tackled similar issues in the past will show that you're not just familiar with the product, but also understand its impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a support team before. Talk about your approach to performance reviews, managing workloads, and supporting team wellbeing. This will demonstrate your capability to lead and inspire a team effectively.
✨Be Ready for Technical Questions
Since the role requires strong technical skills, be prepared to answer questions related to SQL Server and T-SQL queries. You might even be asked to solve a hypothetical problem on the spot, so practice explaining your thought process clearly.
✨Communicate Clearly
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and professionally. Use examples to illustrate your points, especially when discussing how you've managed customer escalations or complex stakeholder relationships.
