At a Glance
- Tasks: Join a team delivering top-notch support for impactful education and social care software.
- Company: Collaborative company focused on making a difference in local communities.
- Benefits: Opportunities for growth, fast-paced environment, and meaningful work.
- Other info: Dynamic role with chances to solve problems and support customers remotely.
- Why this job: Make a real impact while enhancing your technical skills in a supportive setting.
- Qualifications: Experience in 2nd line application support and SQL knowledge required.
The predicted salary is between 41327 - 45000 £ per year.
Join a collaborative team supporting technology that makes a real difference in local communities.
We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities.
- Deliver 2nd and 3rd line application support within a structured support team
- Analyse logs, SQL data, and system behaviour to identify root causes
- Replicate defects and support bug identification and resolution
- Support both hosted and on-premise environments
- Experience with SQL Server and writing SQL or T-SQL queries
- Background in 2nd line application or software support
- Knowledge of Microsoft Windows Server environments
- 3rd line support exposure
- Experience supporting external customers remotely
The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.
If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.
We think you need these skills to ace Application Support Analyst (2nd Line Support)
Application Support
2nd Line Support
3rd Line Support
SQL Server
T-SQL Queries
Log Analysis
Root Cause Analysis
