Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Investigate and resolve complex technical issues while collaborating with various teams.
- Company: Join System C, a leader in health and social care technology.
- Benefits: Flexible benefits, supportive culture, and opportunities for personal growth.
- Why this job: Make a real impact on health care by improving technology solutions.
- Qualifications: Strong SQL Server skills and understanding of Windows Server/IIS required.
- Other info: Friendly team environment with a mission to enhance care outcomes.
The predicted salary is between 36000 - 60000 £ per year.
At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, impacting millions of lives every day. What we do matters.
We are looking for a Technical Support Analyst to strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions, and investigations for problem root causes, serving as an escalation point for application support teams regarding any concerns on the platform.
The role involves working closely with resolver teams, problem management, service, change, and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach.
What you'll do:
- Investigate and resolve complex BI and platform incidents, collaborating with service desk and problem management teams.
- Own the customer relationship for high impact issues, translating the technical steps being undertaken into frequent and clear customer updates.
- Identify workarounds, drive root-cause analysis, and contribute to data fixes.
- Support our application stack (Windows Server, IIS, .NET, web services, MQ, networks and storage), advising on infrastructure requirements.
- Write and maintain clear knowledge-based content; cross-train colleagues to enable a shift-left model.
- Use JIRA/ITSM to manage tickets and change; participate in an out-of-hours on-call rota.
What you'll bring:
- Strong Microsoft SQL Server skills (admin, performance, complex queries/troubleshooting).
- Solid understanding of Windows Server/IIS and web technologies (XML/.NET, web services, MQ).
- Familiarity with ITIL processes (Incident/Problem/Change).
- Strong senior stakeholder management skills, as you will work directly with senior, non-technical customers.
- Strong communication skills and ability to explain complex technical issues in a clear and understandable way.
Helpful extras: MCSE (or equivalent), HL7 and NHS informatics exposure, JIRA ITSM experience.
Why System C? We are one team, united by a mission to own outcomes, do the right thing, and always be better. Expect a friendly, supportive culture, flexible benefits (from pension and private healthcare to discounts and cycle to work), and real opportunities to grow - whether that's mastering a new system or developing leadership skills. Your work will make a tangible difference to front-line care.
Ready to help us improve care through technology? Apply today.
Technical Support Analyst in Brentwood employer: SYSTEM C HEALTHCARE LIMITED
Contact Detail:
SYSTEM C HEALTHCARE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in Brentwood
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups or webinars, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your SQL skills and be ready to tackle real-world problems. Practising common scenarios can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! When discussing complex issues, practice explaining them in simple terms. This will not only impress interviewers but also demonstrate your ability to work with non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to improve care through technology.
We think you need these skills to ace Technical Support Analyst in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Technical Support Analyst role. Highlight your Microsoft SQL Server skills and any experience with Windows Server/IIS. We want to see how your background aligns with what we do at System C!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving health and social care through technology. Let us know how your skills can help us drive better outcomes for our customers.
Showcase Your Communication Skills: Since you'll be dealing with senior stakeholders, it's crucial to demonstrate your ability to explain complex technical issues clearly. Use examples in your application that show how you've successfully communicated with non-technical audiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at SYSTEM C HEALTHCARE LIMITED
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft SQL Server skills and Windows Server/IIS knowledge. Be ready to discuss complex queries and troubleshooting scenarios, as well as how you've resolved similar issues in the past. This will show that you're not just familiar with the tech, but that you can apply it effectively.
✨Communicate Clearly
Since you'll be dealing with senior stakeholders, practice explaining technical concepts in a way that's easy to understand. Think about how you would break down a complex issue for someone without a technical background. Clear communication is key, so consider doing mock interviews with friends or family to refine your approach.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes like Incident, Problem, and Change Management is crucial for this role. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles. This will demonstrate your ability to fit into their existing framework and contribute from day one.
✨Show Your Customer-Centric Approach
Highlight your experience in managing customer relationships, especially during high-impact issues. Be ready to share examples of how you've kept customers informed and reassured during technical incidents. This will showcase your ability to handle pressure while maintaining a strong focus on customer satisfaction.
