At a Glance
- Tasks: Provide end-to-end application support and enhance trading systems for business users.
- Company: Join Systal, a global leader in managed network and cloud services.
- Benefits: Enjoy competitive salary, unrivalled training, and a fantastic working environment.
- Other info: Work in state-of-the-art offices with opportunities for remote collaboration.
- Why this job: Be part of a dynamic team driving innovation in technology services.
- Qualifications: Experience in IT troubleshooting and service improvement; mentoring skills are a plus.
The predicted salary is between 45000 - 50000 £ per year.
Glasgow / Hybrid – 3 days a week on site
We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.
Systal are looking for an Application Support Engineer to complete a growing Operational Trading Support Team. The current Global Energy Management (GEM) Trading Support Team is expanding. This increased capacity will allow you to join a team that is providing incident management, project testing, project deployment and service improvements.
As an Application Support Engineer, you will play a vital role in ensuring that critical trading systems are stable and efficient. You will also be responsible for developing and delivering service improvements across the GEM Trading Business, identifying areas that can be enhanced and improved. Working collaboratively with other 3rd party vendors you will help deliver secure, high quality systems that will ensure the team have the best possible data to allow them to be competitive in the ETRM arena.
What will you be doing?
- Provide end-to-end application support for a large set of Business Users across a suite of Web and client based applications
- Monitor Production environments for issues and process failures.
- Respond to and resolve issues and incidents raised by Business Users
- Escalate and communicate issues to business users and service delivery where necessary in order to restore services quickly and within documented SLAs
Who are we looking for?
- Experience in troubleshooting and resolving user incidents across Information Technology Services
- Experience in assessing, designing and implementing service improvements to users
- Experience mentoring junior Application Support Team Engineers
- Exposure to the following technologies:
- .Net
- Tibco Middleware (Business Works)
- PI Historian
- ETRM (Energy Trading Risk Management) Software
Why come and work with us at Systal?
- Competitive salary and benefits package.
- Unrivalled training and development, ensuring you stay at the top of your field.
- Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
- Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience.
- Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow.
And we want you to join us!
Application Support Engineer in Paisley employer: Systal Technology Solutions
At Systal, we pride ourselves on being an exceptional employer, offering a competitive salary and benefits package alongside unrivalled training and development opportunities. Our vibrant work culture, fostered in our state-of-the-art Glasgow offices and through hybrid working arrangements, ensures that you are supported in your professional growth while contributing to a high-performing team dedicated to delivering top-notch technology services. Join us to be part of a company that values its people and is committed to inspiring innovation and transformation in the tech industry.
Contact Details:
Systal Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Paisley
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Systal Technology Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Systal Technology Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Systal Technology Solutions!
✨Direct Apply to Systal Technology Solutions
Let's not forget to apply directly through the Systal Technology Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Engineer in Paisley
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Systal Technology Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Systal Technology Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Systal Technology Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
