At a Glance
- Tasks: Support service modelling and manage IT asset information for enterprise clients.
- Company: Join Systal, a global leader in managed network and cloud services.
- Benefits: Enjoy competitive salary, extensive training, and a fantastic work environment.
- Other info: Hybrid role with opportunities for professional growth and development.
- Why this job: Be part of a high-performing team that drives innovation and transformation.
- Qualifications: Experience with ITIL processes and ServiceNow; strong planning skills required.
The predicted salary is between 30000 - 40000 € per year.
We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.
Role Overview
We are currently recruiting for two experienced Service Analysts to join our team in Glasgow. Ideally you'll have experience working to ITIL standards and a passion for customer service as you'll be working with one of our largest customers in a hybrid role, including 2/3 days onsite.
What will you be doing?
- Assist and where required lead activities required to ensure the project completes Service Modelling under the direction of the Service Lead.
- CMDB information gathering – review current data, identify gaps and populate missing information for Infrastructure & Networking assets in accordance with our processes and procedures.
- Gathering information to support the addition of the service into the IT Services Portal.
- Support and assist the Service Integration process and handover to support process in accordance with our processes and procedures.
Who are we looking for?
- Knowledge of ITIL service management processes and practices.
- CMDB information gathering – review current data, identify gaps and populate missing information.
- Recognised ITIL Foundation Computer Sciences Certificate or equivalent.
- Ability to build positive working relationships at all levels of the business.
- Strong planning and documentation skills to support the Product areas in maintaining the configuration management system.
- Hands-on experience with ServiceNow.
Why come and work with us at Systal?
- Competitive salary, benefits package.
- Unrivalled training and development, ensuring you stay at the top of your field.
- Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success are founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Service Analyst in Glasgow employer: Systal Technology Solutions
At Systal, we pride ourselves on being an exceptional employer, offering a competitive salary and comprehensive benefits package alongside unrivalled training and development opportunities. Our vibrant Glasgow office fosters a collaborative work culture where employees are empowered to excel in their roles, ensuring a meaningful and rewarding career path. Join us to be part of a high-performing team dedicated to delivering best-in-class customer experiences while embracing innovation and transformation in the technology sector.
Contact Detail:
Systal Technology Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Systal on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Analyst role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on ITIL standards and ServiceNow. We want you to show off your knowledge and passion for customer service. Practise common interview questions and think of examples from your past work that highlight your skills.
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more proactive you are, the better your chances of landing that Service Analyst position with us.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re a perfect fit for Systal and the Service Analyst position.
We think you need these skills to ace Service Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Analyst role. Highlight your experience with ITIL standards and any relevant projects you've worked on. We want to see how your skills align with what we do at Systal!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you can contribute to our team. Be sure to mention your hands-on experience with ServiceNow and any specific achievements that showcase your skills.
Showcase Your Documentation Skills:Since strong planning and documentation skills are key for this role, include examples of how you've successfully managed documentation in past projects. We love seeing how you keep things organised and efficient!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the Systal family!
How to prepare for a job interview at Systal Technology Solutions
✨Know Your ITIL Inside Out
Since the role requires knowledge of ITIL service management processes, make sure you brush up on your ITIL principles. Be ready to discuss how you've applied these in past roles and how they can benefit the company.
✨Showcase Your Customer Service Skills
As a Service Analyst, you'll be working closely with customers. Prepare examples of how you've successfully handled customer interactions in the past, focusing on problem-solving and relationship-building.
✨Familiarise Yourself with ServiceNow
Hands-on experience with ServiceNow is a must. If you have prior experience, be prepared to discuss specific projects or tasks you've completed using the platform. If not, consider doing a quick tutorial to get a basic understanding.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to gather and manage CMDB information. Think of scenarios where you've identified gaps in data and how you approached filling those gaps. This will demonstrate your analytical skills and attention to detail.
