At a Glance
- Tasks: Support and maintain IT systems, ensuring smooth operations for all staff.
- Company: Join Systal, a global leader in managed network and cloud services.
- Benefits: Competitive salary, benefits, and unrivalled training opportunities.
- Other info: Enjoy a fantastic working environment with state-of-the-art offices.
- Why this job: Make a real impact in a dynamic tech environment with growth potential.
- Qualifications: Friendly, efficient problem-solver with IT support experience.
The predicted salary is between 30000 - 40000 € per year.
We are Systal: a global managed network, cloud and security transformation specialist. We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure.
Role Overview
You will be responsible for supporting and maintaining the company’s internal IT systems, ensuring smooth day-to-day operations for all staff. This role focuses on end-user support, system administration, and infrastructure maintenance as well as remote customer support. While networking is not a core responsibility, foundational knowledge is considered desirable.
What will you be doing?
- Provide 1st to 3rd line support for desktops, laptops, mobile devices, and applications.
- Troubleshoot and resolve issues related to hardware, software, and user access.
- Assist with onboarding/offboarding processes including device setup and account provisioning.
- Manage and maintain Windows-based systems including user accounts, permissions, and policies.
- Administer Microsoft 365 services including Exchange Online, SharePoint, and Teams.
- Perform routine updates, patching, and system health checks.
- Experience with Linux-based systems would be advantageous.
- Deploy and configure new hardware and software.
- Maintain accurate inventory of IT assets and ensure lifecycle management.
- Support and manage Apple and Android mobile devices, including MDM solutions.
- Enforce endpoint protection policies and monitor for security alerts.
- Support compliance with internal IT policies and external regulations (e.g. Cyber Essentials, ISO27001).
- Assist with audits and documentation of IT procedures.
- Create and maintain internal documentation for systems and support procedures.
Who are we looking for?
- Friendly and professional approach to supporting internal users and customers.
- Ability to diagnose and resolve issues efficiently.
- Clear and concise verbal and written communication.
- Prioritise tasks effectively in a fast-paced environment.
- Experience with service desk platforms (e.g., ServiceNow, Jira).
- Familiarity with remote support tools (e.g., TeamViewer, Any Desk).
- Knowledge of software deployment and licence management.
- Experience with Windows 10/11 and Microsoft 365 suite.
- Understanding of Active Directory & Group Policy.
- Experience with device imaging and deployment tools (e.g., Intune, Autopilot).
- Knowledge of endpoint protection and patch management.
- Experience with Apple and Android mobile device support and management.
- Basic PowerShell scripting for automation.
Why come and work with us at Systal?
- Competitive salary, benefits package and commission structure.
- Unrivalled training and development, ensuring you stay at the top of your field.
- Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.
Systal’s core is its people. Our culture and success are founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!
Information Technology Engineer in Glasgow employer: Systal Technology Solutions
At Systal, we pride ourselves on being an exceptional employer, offering a competitive salary and comprehensive benefits package alongside unrivalled training and development opportunities. Our vibrant work culture, supported by state-of-the-art offices in Glasgow and a strong emphasis on employee growth, ensures that you will thrive in a collaborative environment where your contributions are valued. Join us to be part of a high-performing team dedicated to delivering best-in-class technology services while enjoying the flexibility of a hybrid working model.
Contact Detail:
Systal Technology Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Engineer in Glasgow
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for an IT Engineer just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. The more comfortable you are talking about your experience and skills, the better you'll perform when it counts.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team at Systal.
We think you need these skills to ace Information Technology Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Engineer role. Highlight your experience with Windows systems, Microsoft 365, and any relevant support tools. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for Systal. Keep it friendly and professional, just like we are!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Systal Technology Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows-based systems, Microsoft 365 services, and any relevant remote support tools. Being able to discuss your experience with these technologies confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you convey your thought process clearly.
✨Communicate Clearly and Professionally
Since you'll be supporting internal users, it's crucial to demonstrate your ability to communicate effectively. Practice explaining technical concepts in simple terms, and be ready to showcase your friendly and professional approach during the interview.
✨Familiarise Yourself with Company Culture
Research Systal's values and mission to understand their culture better. Be prepared to discuss how your personal values align with theirs, and think about how you can contribute to their goal of delivering a best-in-class customer experience.
