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- Tasks: Be the go-to person for customers and teams, ensuring smooth operations and top-notch service.
- Company: Join SYSPRO, a leader in driving operational excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and great perks like life assurance.
- Why this job: Make a real impact by optimising processes and enhancing customer experiences in a dynamic environment.
- Qualifications: 3-5 years of experience with strong communication and analytical skills required.
- Other info: This role offers a chance to work cross-functionally and lead projects that drive growth.
The predicted salary is between 30000 - 40000 £ per year.
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Specialist: Customer Business Operations
Client: SYSPRO
Location: United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 24d91d9446a6
Expiry Date: 14.09.2025
Job Description:
The Specialist: Customer Business Operations role is integral to driving operational excellence and ensuring a seamless customer experience. This position serves as a strategic link between customer-facing teams, internal operations, and overarching business objectives. By optimizing processes to be efficient, scalable, and customer-focused, it supports the delivery of high-quality service and sustainable growth.
Application Deadline: December 23, 2025
Department: Revenue Operations
Employment Type: Full Time
Location: UK
Workplace type: Hybrid
Compensation: £30,000 – £40,000 / year
Reporting To: Senior License and Contract Administrator
Key Responsibilities
- Serve as the primary liaison between customers and internal teams to ensure smooth delivery of solutions.
- Follow standard operating procedures (SOPs) to drive efficiency and consistency across the customer lifecycle.
- Collaborate cross-functionally with Sales, Customer Success, Finance, and Product teams to align on goals and resolve customer issues promptly.
- Own and improve customer onboarding, engagement, and renewal processes to maximize satisfaction and retention.
- Maintain and manage customer data.
- Monitor KPIs related to customer operations and report on progress to SVP Revenue Operations.
- Support the rollout of tools and automation to boost efficiency and customer satisfaction.
- Lead or contribute to projects that enhance customer satisfaction, revenue growth, or operational scalability.
Skills, Knowledge, and Expertise
Skills & Knowledge:
- High level of numeracy
- Understanding of basic business processes
- Excellent communication and stakeholder management abilities
- Analytical and problem-solving skills, with the ability to turn data into actionable insights
- Highly organized, adaptable, and able to thrive in a fast-paced environment
- A customer-first mindset and a passion for delivering outstanding service
- Good organization and ability to manage own workload
- Attention to detail
Essential Qualifications:
- 3 – 5 years of relevant experience
Beneficial Qualifications:
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and operational tools
- Previous experience with ERP
- Experience in an office environment
Benefits
- Competitive rewards package
- Hybrid working arrangement
- Group Income Protection
- Life Assurance
- Employee Assistance Program
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Specialist: Customer Business Operations employer: SYSPRO
Contact Detail:
SYSPRO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist: Customer Business Operations
✨Tip Number 1
Familiarise yourself with the specific CRM and ERP systems mentioned in the job description, like Salesforce and HubSpot. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Understand the key performance indicators (KPIs) relevant to customer operations. Being able to discuss how you've monitored or improved KPIs in past roles will demonstrate your analytical skills and commitment to operational excellence.
✨Tip Number 3
Network with current or former employees of SYSPRO on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with cross-functional teams in previous roles. Highlighting your ability to work with Sales, Customer Success, and Finance will show that you're ready to bridge gaps and drive customer satisfaction.
We think you need these skills to ace Specialist: Customer Business Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Specialist: Customer Business Operations role. Emphasise your skills in customer service, operational efficiency, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a perfect fit. Mention specific examples of how you've improved customer processes or contributed to operational excellence in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as analytical abilities, stakeholder management, and a customer-first mindset. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at SYSPRO
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Specialist: Customer Business Operations role. Familiarise yourself with how this position interacts with various teams and contributes to operational excellence.
✨Showcase Your Communication Skills
Since this role involves liaising between customers and internal teams, be prepared to demonstrate your excellent communication and stakeholder management abilities. Use examples from your past experiences to highlight how you've effectively communicated in challenging situations.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Be ready to discuss specific instances where you've turned data into actionable insights or resolved customer issues promptly.
✨Highlight Your Customer-First Mindset
Emphasise your passion for delivering outstanding service. Share examples of how you've maximised customer satisfaction and retention in previous roles, as this aligns closely with the expectations of the position.
