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- Tasks: Drive operational excellence and enhance customer experience through effective process optimisation.
- Company: Join SYSPRO, a leading software development company focused on delivering high-quality service.
- Benefits: Enjoy a competitive rewards package, hybrid working, and employee assistance programs.
- Why this job: Be part of a dynamic team that values customer satisfaction and operational growth.
- Qualifications: 3-5 years of relevant experience; CRM proficiency is a plus.
- Other info: This role offers a chance to work in a fast-paced environment with a customer-first mindset.
The predicted salary is between 28800 - 48000 £ per year.
Specialist: Customer Business Operations
SYSPRO Manchester, England, United Kingdom
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Join to apply for the Specialist: Customer Business Operations role at SYSPRO
Specialist: Customer Business Operations
SYSPRO Manchester, England, United Kingdom
Join to apply for the Specialist: Customer Business Operations role at SYSPRO
Get AI-powered advice on this job and more exclusive features.
Description
The Specialist: Customer Business Operations role is integral to driving operational excellence and ensuring a seamless customer experience. This position serves as a strategic link between customer-facing teams, internal operations, and overarching business objectives. By optimizing processes to be efficient, scalable, and customer-focused, it supports the delivery of high-quality service and sustainable growth.
Application Deadline: 23 December 2025
Department: Revenue Operations
Location: UK
Description
The Specialist: Customer Business Operations role is integral to driving operational excellence and ensuring a seamless customer experience. This position serves as a strategic link between customer-facing teams, internal operations, and overarching business objectives. By optimizing processes to be efficient, scalable, and customer-focused, it supports the delivery of high-quality service and sustainable growth.
Key Responsibilities
- Serve as the primary liaison between customers and internal teams to ensure smooth delivery of solutions.
- Follow standard operating procedures (SOPs) to drive efficiency and consistency across the customer lifecycle.
- Collaborate cross-functionally with Sales, Customer Success, Finance, and Product teams to align on goals and resolve customer issues promptly.
- Own and improve customer onboarding, customer engagement and renewal processes to maximise satisfaction and retention.
- Maintain and manage customer data.
- Monitor key performance indicators (KPIs) related to customer operations and report on progress to SVP Revenue Operations
- Support the rollout of tools and automation to boost efficiency to maintain and improve customer satisfaction.
- Lead or contribute to projects that enhance customer satisfaction, revenue growth, or operational scalability.
Skills, Knowledge and Expertise
Skills & Knowledge:
- High level of numeracy
- Understanding of basic business processes.
- Excellent communication and stakeholder management abilities.
- Analytical and problem-solving skills, with the ability to turn data into actionable insights.
- Highly organized, adaptable, and able to thrive in a fast-paced environment.
- A customer-first mindset and a passion for delivering outstanding service.
- Well organized and ability to manage own workload.
- Good communication skills and attention to detail.
Essential Qualifications:
- 3 – 5 years of relevant experience
Beneficial Qualifications:
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and operational tools.
- Previous experience with ERP.
- Experience in an office environment.
Benefits
- Competitive rewards package
- Hybrid working arrangement
- Group Income Protection
- Life Assurance
- Employee Assistance Program
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
-
Industries
Software Development
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Specialist: Customer Business Operations employer: SYSPRO
Contact Detail:
SYSPRO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist: Customer Business Operations
✨Tip Number 1
Familiarise yourself with SYSPRO's products and services. Understanding their offerings will help you articulate how your skills can enhance customer operations and contribute to their business objectives.
✨Tip Number 2
Network with current or former employees of SYSPRO on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Specialist role.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer processes in previous roles. Highlighting your analytical and problem-solving skills will demonstrate your capability to drive operational excellence.
✨Tip Number 4
Stay updated on industry trends related to customer operations and technology. Showing that you're knowledgeable about the latest tools and practices can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Specialist: Customer Business Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Specialist: Customer Business Operations role. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3-5 years of relevant experience. Focus on specific examples where you've optimised processes, improved customer satisfaction, or collaborated cross-functionally, as these are key aspects of the role.
Showcase Analytical Skills: Since the role requires strong analytical and problem-solving skills, include examples of how you've turned data into actionable insights in previous positions. This will demonstrate your ability to contribute effectively to the team.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the position but also convey your passion for delivering outstanding service. Use this opportunity to explain why you're a great fit for SYSPRO and how you can help drive operational excellence.
How to prepare for a job interview at SYSPRO
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Specialist: Customer Business Operations role. Familiarise yourself with how this position serves as a link between customer-facing teams and internal operations, and be ready to discuss how your experience aligns with these requirements.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that demonstrate your ability to liaise effectively with different teams. Think about times when you resolved customer issues or collaborated cross-functionally, and be ready to share those stories.
✨Highlight Your Analytical Abilities
This position requires strong analytical skills. Be prepared to discuss how you've used data to drive decisions in previous roles. Consider bringing examples of KPIs you've monitored and how you reported on them to improve customer satisfaction.
✨Demonstrate a Customer-First Mindset
The role emphasises a customer-first approach, so think about how you can convey your passion for delivering outstanding service. Prepare to discuss specific instances where you went above and beyond to ensure customer satisfaction and retention.
