Summarised Purpose Of The Job
Torque is Syspro's Industrial AI platform, live at select pilot sites and built to put AI to work inside real manufacturing and distribution operations. This is the first dedicated Forward Deployed Engineer role.
The Forward Deployed Engineer embeds with customers to find where AI creates genuine operational value (value discovery) and makes Torque deliver it fast (time-to-value), owning each engagement from technical discovery through production rollout and customer enablement. Torque sells alongside Syspro ERP and standalone to companies running other ERPs, so every strong deployment opens the door to new customers.
The role sits in a small founding team and reports to the Chief Operating Officer. It is based in Johannesburg, with engagements run mostly remotely and on site when required or preferred. It suits an engineer who wants to build with frontier AI on real industrial problems, ship to production in weeks, and shape the success of a next-generation product and function from day one.
Minimum education
- Bachelor's degree in Computer Science, Software Engineering, Data Science or a related field; or equivalent practical experience
Beneficial qualifications
- Certification in AI/ML, data engineering or a cloud platform (e.g., Azure, AWS or Google Cloud)
- ERP product certification (Syspro or comparable)
Minimum experience
- Building and shipping software in production
- Building with LLMs and/or agents, APIs and data pipelines
- Deploying solutions with customers or end users in live operational environments, including integrating data across business systems
Beneficial experience
- Syspro or another ERP: data model, integration patterns and implementation lifecycle
- A forward-deployed, professional services, presales or solutions-engineering role
- Manufacturing or distribution environments, or an early-stage, zero-to-one product build
Special skills and knowledge
- Practical command of modern AI tooling: LLMs, agent frameworks, prompt design and APIs
- Reads a customer's data landscape and operational context quickly and designs solutions that fit it
- Translates operational problems into technical solutions and explains them to any audience
- Bias for building: prototypes fast, iterates on feedback and ships working tools in live environments
- Comfortable with ambiguity and ownership; energised rather than unsettled by a role without a template
- Handles customer data with care: confidentiality, security and responsible use throughout
Forward Deployed Engineer, Torque employer: Syspro
At Syspro, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Global Tech Talent Acquisition Specialist, you'll have the opportunity to shape our employer brand while working with cutting-edge AI tools and diverse talent across the UK and South Africa. We are committed to employee growth, providing ample opportunities for professional development and a supportive environment that values your contributions.
