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- Tasks: Be the go-to person for customers and teams, ensuring smooth operations and top-notch service.
- Company: Join a dynamic company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a competitive rewards package, hybrid working, and great employee support programs.
- Why this job: Make a real impact by enhancing customer experiences and driving business growth in a fast-paced environment.
- Qualifications: 3-5 years of relevant experience; CRM knowledge is a plus.
- Other info: This role offers a chance to work collaboratively across various teams.
The predicted salary is between 28800 - 43200 £ per year.
Specialist: Customer Business Operations
Application Deadline: 23 December 2025
Department: Revenue Operations
Employment Type: Full Time
Location: UK
Reporting To: Senior License and Contract Administrator
Description
Key Responsibilities
- Serve as the primary liaison between customers and internal teams to ensure smooth delivery of solutions.
- Follow standard operating procedures (SOPs) to drive efficiency and consistency across the customer lifecycle.
- Collaborate cross-functionally with Sales, Customer Success, Finance, and Product teams to align on goals and resolve customer issues promptly.
- Own and improve customer onboarding, customer engagement and renewal processes to maximise satisfaction and retention.
- Maintain and manage customer data.
- Monitor key performance indicators (KPIs) related to customer operations and report on progress to SVP Revenue Operations
- Support the rollout of tools and automation to boost efficiency to maintain and improve customer satisfaction.
- Lead or contribute to projects that enhance customer satisfaction, revenue growth, or operational scalability.
Skills, Knowledge and Expertise
- High level of numeracy
- Understanding of basic business processes.
- Excellent communication and stakeholder management abilities.
- Analytical and problem-solving skills, with the ability to turn data into actionable insights.
- Highly organized, adaptable, and able to thrive in a fast-paced environment.
- A customer-first mindset and a passion for delivering outstanding service.
- Well organized and ability to manage own workload.
- Good communication skills and attention to detail.
- 3 – 5 years of relevant experience
- Proficiency with CRM systems (e.g., Salesforce, HubSpot) and operational tools.
- Previous experience with ERP.
- Experience in an office environment.
Benefits
- Competitive rewards package
- Hybrid working arrangement
- Group Income Protection
- Life Assurance
- Employee Assistance Program
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Specialist: Customer Business Operations employer: SYSPRO Proprietary Limited
Contact Detail:
SYSPRO Proprietary Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist: Customer Business Operations
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding how to serve as a liaison between customers and internal teams will help you demonstrate your ability to optimise processes during interviews.
✨Tip Number 2
Brush up on your knowledge of CRM systems like Salesforce or HubSpot. Being able to discuss your experience with these tools can set you apart, especially since they are beneficial qualifications for this position.
✨Tip Number 3
Prepare examples of how you've previously improved customer onboarding or engagement processes. Sharing specific instances where you've maximised customer satisfaction will showcase your relevant experience effectively.
✨Tip Number 4
Research common KPIs related to customer operations. Being able to discuss how you've monitored and reported on these metrics in past roles will demonstrate your analytical skills and understanding of operational excellence.
We think you need these skills to ace Specialist: Customer Business Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the responsibilities of the Specialist: Customer Business Operations role. Emphasise your skills in communication, stakeholder management, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and operational excellence. Use specific examples from your past experiences to demonstrate how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, clearly outline your analytical and problem-solving skills. Mention any experience you have with data analysis or process optimisation, as these are key aspects of the role.
Follow Application Instructions: Ensure you carefully follow all application instructions provided by the company. This includes submitting all required documents and adhering to any specified formats or guidelines.
How to prepare for a job interview at SYSPRO Proprietary Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Specialist: Customer Business Operations role. Familiarise yourself with how this position interacts with various teams and contributes to customer satisfaction and operational excellence.
✨Showcase Your Communication Skills
Since this role requires excellent communication and stakeholder management abilities, prepare examples from your past experiences where you successfully liaised between different teams or resolved customer issues effectively.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with KPIs and how you’ve turned insights into actionable improvements for customer operations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer-first mindset. Think of specific situations where you improved processes or enhanced customer satisfaction, and be prepared to share these stories.
