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- Tasks: Lead AI integration to enhance customer success and streamline support processes.
- Company: Join a forward-thinking company focused on leveraging AI for customer experience.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be at the forefront of AI innovation, making a real impact on customer journeys.
- Qualifications: Bachelor's or Master's in a relevant field; 5+ years in AI or data science required.
- Other info: Open to global applicants; work from any SYSPRO hub worldwide.
The predicted salary is between 48000 - 72000 £ per year.
AI Integration Lead: Customer Success
Department: Customer Success
Employment Type: Full Time
Location: UK
Description
Key Responsibilities
- Lead the integration of AI technologies into customer success operations.
- Develop and implement AI-driven solutions to proactively resolve customer inquiries.
- Define strategies for using AI to enhance internal efficiencies and streamline support processes.
- Collaborate with cross-functional teams to translate AI insights into business value.
- Mentor and lead a team focused on AI-driven customer success initiatives.
- Drive commercial improvement through AI-enhanced customer journey strategies.
Skills, Knowledge and Expertise
- Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, or a related field.
- PhD in a relevant field is a plus.
Experience Required
- 5+ years of experience in AI, machine learning, or data science roles, with a focus on customer success or support.
- Proven track record of driving operational improvements and cost reductions within a software organization.
- Experience in leading and mentoring teams focused on AI initiatives.
- Familiarity with customer success operations and commercial improvement strategies.
Skills and Knowledge Required
- Proficiency in programming languages such as Python, R, or Java.
- Deep understanding of machine learning, deep learning, and other AI techniques.
- Experience with AI-driven customer support tools and frameworks.
- Strong knowledge of cloud computing platforms and MLOps practices.
About This Job\’s Location
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AI Integration Lead: Customer Success employer: SYSPRO Proprietary Limited
Contact Detail:
SYSPRO Proprietary Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Integration Lead: Customer Success
✨Tip Number 1
Familiarise yourself with the latest AI technologies and tools relevant to customer success. Being well-versed in AI-driven customer support frameworks will give you an edge during discussions with our team.
✨Tip Number 2
Showcase your experience in leading AI initiatives by preparing examples of past projects where you've successfully integrated AI into customer operations. This will demonstrate your capability to drive commercial improvement.
✨Tip Number 3
Network with professionals in the AI and customer success fields. Engaging with industry experts can provide insights and connections that may be beneficial when applying for this role.
✨Tip Number 4
Prepare to discuss how you would approach mentoring a team focused on AI-driven initiatives. Highlighting your leadership style and strategies for fostering innovation will resonate well with us.
We think you need these skills to ace AI Integration Lead: Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in AI, machine learning, and customer success. Use specific examples that demonstrate your ability to drive operational improvements and mentor teams.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about leveraging AI for customer success. Discuss your vision for integrating AI technologies and how it can enhance the customer journey.
Showcase Relevant Projects: If you've worked on AI-driven projects or initiatives, include them in your application. Detail your role, the challenges faced, and the outcomes achieved to illustrate your expertise.
Highlight Collaboration Skills: Since the role involves collaborating with cross-functional teams, emphasise your teamwork and communication skills. Provide examples of successful collaborations that led to business value.
How to prepare for a job interview at SYSPRO Proprietary Limited
✨Showcase Your AI Knowledge
Make sure to highlight your understanding of AI technologies and their application in customer success. Be prepared to discuss specific projects where you've successfully integrated AI solutions.
✨Demonstrate Leadership Skills
As this role involves mentoring a team, share examples of how you've led teams in the past. Discuss your approach to guiding others in AI initiatives and driving commercial improvements.
✨Prepare for Technical Questions
Expect questions related to programming languages like Python, R, or Java, as well as machine learning techniques. Brush up on your technical skills and be ready to explain complex concepts in simple terms.
✨Understand Customer Success Operations
Familiarise yourself with customer success strategies and how AI can enhance these processes. Be ready to discuss how you would implement AI-driven solutions to improve customer experiences.
