At a Glance
- Tasks: Manage and grow key client accounts while ensuring exceptional service delivery.
- Company: Join Sysgroup, a leading Managed Service Provider in cybersecurity.
- Benefits: Enjoy competitive pay, private healthcare, and professional development opportunities.
- Other info: Flexible work arrangements to support your work-life balance.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in account management and knowledge of cybersecurity services required.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking a highly motivated and experienced Senior Account Manager to join our thriving, customer-focused Managed Service Provider (MSP) company. If you have a passion for life cycle management, a knack for cultivating new leads, and a dedication to providing exceptional customer service, we want to hear from you!
About Us
Sysgroup is dedicated to providing top-notch IT solutions and services to a diverse range of clients. With a commitment to excellence, we offer managed services, cloud solutions, cybersecurity, and more. Sysgroup accreditations include CyberArk Advanced Partner, and Zscaler Authorized Partner to name a few and showcases our commitment to providing outstanding services to our clients. Our team is composed of industry experts who are passionate about delivering exceptional service while driving innovation. We pride ourselves on our collaborative work environment and our ability to adapt and respond to the ever-changing tech landscape.
Role Overview
We are looking for a Senior Account Manager to manage and grow a portfolio of our Tier 1 accounts. These are strategically important clients, the majority of whom rely on SysGroup’s cyber security services as a core part of their IT estate. This role is focused on building strong, trusted relationships, driving account growth, and ensuring our customers receive maximum value from our services—particularly across cyber security solutions.
Key Responsibilities
- Own and manage a portfolio of Tier 1 client accounts
- Develop deep, strategic relationships with key stakeholders and decision-makers
- Act as the primary point of contact for all commercial and service-related matters
- Identify opportunities to expand services, with a strong focus on cyber security offerings
- Work closely with technical, cyber security, and delivery teams to align solutions with client needs
- Lead account planning, including growth strategies and revenue targets
- Ensure high levels of customer satisfaction, retention, and contract renewal
- Support and lead commercial negotiations, proposals, and contract discussions
- Stay informed on industry trends, particularly within cyber security, to provide informed guidance to clients
Qualifications
- Proven experience in a Senior Account Manager (or similar) role within an MSP, IT services, or technology environment
- Understanding of cyber security services and products (e.g. managed detection & response, SIEM, vulnerability management, endpoint security, compliance frameworks)
- Demonstrable experience managing large, complex, or strategic accounts
- Commercially driven with a track record of revenue growth and account expansion
- Excellent stakeholder management and communication skills
- Strong organisational skills with the ability to manage multiple priorities
Desirable
- Experience or knowledge of cyber security consulting services
- Familiarity with regulatory or compliance frameworks (e.g. ISO 27001, Cyber Essentials, NIST)
- Experience working with enterprise or mid-market customers
What Success Looks Like
- Strong retention and growth of Tier 1 accounts
- Increased adoption of SysGroup’s cyber security services across your portfolio
- High customer satisfaction and long-term strategic partnerships
- Clear account plans that align customer needs with SysGroup’s capabilities
Benefits
Why Join Us?
Joining Sysgroup means becoming part of a dynamic and innovative team that is dedicated to excellence. We offer a supportive, and collaborative work environment, where your ideas and contributions are valued. Here are some of the benefits of working with us:
Competitive Compensation
We offer a competitive salary package, including performance-based incentives, to reward your hard work and achievements.
- Private Healthcare
- Life insurance
- Healthcare cash plan
- Pension
Growth Opportunities
We believe in investing in our employees' professional development. You will have your own individual development learning path with access to various training material and ongoing career advancement opportunities.
Work-Life Balance
We understand the importance of work-life balance. Our flexible work arrangements and supportive policies ensure that you can maintain a healthy balance between your personal and professional life.
Company Values
Our values are at the core of everything we do. We are committed to integrity, excellence, and customer satisfaction. By joining us, you will be part of a team that values and respects every member.
Senior Account Manager in London employer: SysGroup
At SysGroup, we pride ourselves on fostering a dynamic and innovative work environment where your expertise in Cyber Security can truly shine. With a strong emphasis on professional development, competitive compensation, and a collaborative culture, we empower our employees to grow and excel in their careers while making meaningful contributions to our clients' security needs.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Networking is key! Get out there and connect with industry professionals, attend events, and join online forums. The more people you know, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Sysgroup and understanding our cyber security services. Show us how your experience aligns with our needs and be ready to discuss how you can drive account growth.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind as we make our decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in managing Tier 1 accounts and your knowledge of cyber security services. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and life cycle management. Let us know why you’re excited about joining our dynamic MSP business and how you can contribute.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive account growth and customer satisfaction. Numbers speak volumes, so if you’ve increased revenue or improved retention rates, shout about it!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SysGroup
✨Know Your Cyber Security Stuff
Make sure you brush up on your knowledge of cyber security services and products. Sysgroup is all about providing top-notch IT solutions, so being able to discuss managed detection & response, SIEM, and compliance frameworks will show that you're serious about the role.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or stakeholders at Sysgroup before your interview. This can give you insights into the company culture and help you understand what they value in a Senior Account Manager, making it easier for you to tailor your responses.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations with Tier 1 clients. Think of examples from your past experience where you've successfully managed complex accounts or resolved customer issues, and be ready to share those stories.
✨Show Your Commercial Acumen
Sysgroup is looking for someone who can drive revenue growth and account expansion. Be prepared to discuss your previous successes in these areas, and think about how you can apply those strategies to Sysgroup's portfolio of cyber security services.
