At a Glance
- Tasks: Manage and grow Tier 1 client accounts while driving cybersecurity solutions.
- Company: Join Sysgroup, a dynamic MSP dedicated to excellence in IT solutions.
- Benefits: Competitive salary, private healthcare, life insurance, and flexible work arrangements.
- Other info: Opportunities for professional development and a collaborative work environment.
- Why this job: Be part of an innovative team making a real impact in cybersecurity.
- Qualifications: Experience in account management and understanding of cybersecurity services required.
The predicted salary is between 60000 - 80000 £ per year.
Join Our Dynamic MSP Business
We are seeking a highly motivated and experienced Senior Account Manager to join our thriving, customer-focused Managed Service Provider (MSP) company. If you have a passion for life cycle management, a knack for cultivating new leads, and a dedication to providing exceptional customer service, we want to hear from you!
About Us
Sysgroup is dedicated to providing top-notch IT solutions and services to a diverse range of clients. With a commitment to excellence, we offer managed services, cloud solutions, cybersecurity, and more. Sysgroup accreditations include CyberArk Advanced Partner and Zscaler Authorized Partner, showcasing our commitment to providing outstanding services to our clients. Our team is composed of industry experts who are passionate about delivering exceptional service while driving innovation. We pride ourselves on our collaborative work environment and our ability to adapt and respond to the ever-changing tech landscape.
Role Overview
We are looking for a Senior Account Manager to manage and grow a portfolio of our Tier 1 accounts. These are strategically important clients, the majority of whom rely on SysGroup’s cyber security services as a core part of their IT estate. This role is focused on building strong, trusted relationships, driving account growth, and ensuring our customers receive maximum value from our services—particularly across cybersecurity solutions.
Key Responsibilities
- Own and manage a portfolio of Tier 1 client accounts
- Develop deep, strategic relationships with key stakeholders and decision-makers
- Act as the primary point of contact for all commercial and service-related matters
- Identify opportunities to expand services, with a strong focus on cyber security offerings
- Work closely with technical, cyber security, and delivery teams to align solutions with client needs
- Lead account planning, including growth strategies and revenue targets
- Ensure high levels of customer satisfaction, retention, and contract renewal
- Support and lead commercial negotiations, proposals, and contract discussions
- Stay informed on industry trends, particularly within cyber security, to provide informed guidance to clients
Qualifications
- Proven experience in a Senior Account Manager (or similar) role within an MSP, IT services, or technology environment
- Understanding of cyber security services and products (e.g. managed detection & response, SIEM, vulnerability management, endpoint security, compliance frameworks)
- Demonstrable experience managing large, complex, or strategic accounts
- Commercially driven with a track record of revenue growth and account expansion
- Excellent stakeholder management and communication skills
- Strong organisational skills with the ability to manage multiple priorities
Desirable
- Experience or knowledge of cyber security consulting services
- Familiarity with regulatory or compliance frameworks (e.g. ISO 27001, Cyber Essentials, NIST)
- Experience working with enterprise or mid-market customers
What Success Looks Like
- Strong retention and growth of Tier 1 accounts
- Increased adoption of SysGroup’s cyber security services across your portfolio
- High customer satisfaction and long-term strategic partnerships
- Clear account plans that align customer needs with SysGroup’s capabilities
Benefits
Why Join Us?
Joining Sysgroup means becoming part of a dynamic and innovative team that is dedicated to excellence. We offer a supportive and collaborative work environment, where your ideas and contributions are valued. Here are some of the benefits of working with us:
- Competitive Compensation: We offer a competitive salary package, including performance-based incentives, to reward your hard work and achievements.
- Private Healthcare
- Life insurance
- Healthcare cash plan
- Pension
- Growth Opportunities: We believe in investing in our employees' professional development. You will have your own individual development learning path with access to various training material and ongoing career advancement opportunities.
- Work-Life Balance: We understand the importance of work-life balance. Our flexible work arrangements and supportive policies ensure that you can maintain a healthy balance between your personal and professional life.
Company Values
Our values are at the core of everything we do. We are committed to integrity, excellence, and customer satisfaction. By joining us, you will be part of a team that values and respects every member.
Senior Account Manager employer: Sysgroup Incorporated
Sysgroup is an exceptional employer that fosters a dynamic and innovative work environment, perfect for those passionate about IT solutions and cybersecurity. With a strong commitment to employee growth, competitive compensation, and a focus on work-life balance, we ensure that our team members thrive both personally and professionally. Join us in London to be part of a collaborative culture where your contributions are valued and you can make a meaningful impact on our Tier 1 clients.
