Senior Account Manager (Cyber)
<\/span><\/b><\/span>London<\/p>
Join Our Dynamic MSP Business<\/span>
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We are seeking a highly motivated and
experienced Senior Account Manager to join our thriving, customer -focused
Managed Service Provider (MSP) company. If you have a passion for life cycle
management, a knack for cultivating new leads, and a dedication to providing
exceptional customer service, we want to hear from you!<\/span>
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About UsSysgroup is dedicated to providingtop -notch IT solutions and services to a diverse range of clients. With acommitment to excellence, we offer managed services, cloud solutions,cybersecurity, and more. Sysgroup accreditations include CyberArk AdvancedPartner, and Zscaler Authorized Partner to name a few and showcases ourcommitment to providing outstanding services to our clients. Our team iscomposed of industry experts who are passionate about delivering exceptionalservice while driving innovation. We pride ourselves on our collaborative workenvironment and our ability to adapt and respond to the ever -changing techlandscape.Role OverviewWe are looking for a SeniorAccount Manager to manage and grow a portfolio of our Tier 1 accounts. Theseare strategically important clients, the majority of whom rely on SysGroup’scyber security services as a core part of their IT estate.This role is focusedon building strong, trusted relationships, driving account growth, and ensuringour customers receive maximum value from our services—particularly across cybersecurity solutions. Key Responsibilities· Own and manage a portfolio of Tier 1 clientaccounts· Develop deep, strategic relationships with keystakeholders and decision -makers· Act as the primary point of contact for allcommercial and service -related matters· Identify opportunities to expand services, witha strong focus on cyber security offerings· Work closely with technical, cyber security,and delivery teams to align solutions with client needs· Lead account planning, including growthstrategies and revenue targets· Ensure high levels of customer satisfaction,retention, and contract renewal· Support and lead commercial negotiations,proposals, and contract discussions· Stayinformed on industry trends, particularly within cyber security, to provideinformed guidance to clientsQualifications· Proven experience in a Senior Account Manager(or similar) role within an MSP, IT services, or technology environment· Understanding of cyber security services andproducts (e.g. managed detection & response, SIEM, vulnerabilitymanagement, endpoint security, compliance frameworks)· Demonstrable experience managing large,complex, or strategic accounts· Commercially driven with a track record ofrevenue growth and account expansion· Excellent stakeholder management andcommunication skills· Strongorganisational skills with the ability to manage multiple prioritiesDesirableExperience or knowledge of cyber security consulting servicesFamiliarity with regulatory or compliance frameworks (e.g. ISO 27001, Cyber Essentials, NIST)Experience working with enterprise or mid -market customersWhat Success LooksLikeStrong retention and growth of Tier 1 accountsIncreased adoption of SysGroup’s cyber security services across your portfolioHigh customer satisfaction and long -term strategic partnershipsClear account plans that align customer needs with SysGroup’s capabilities RequirementsQualifications· Proven experience in a Senior Account Manager(or similar) role within an MSP, IT services, or technology environment· Understanding of cyber security services andproducts (e.g. managed detection & response, SIEM, vulnerabilitymanagement, endpoint security, compliance frameworks)· Demonstrable experience managing large,complex, or strategic accounts· Commercially driven with a track record ofrevenue growth and account expansion· Excellent stakeholder management andcommunication skills· Strongorganisational skills with the ability to manage multiple prioritiesDesirableExperience or knowledge of cyber security consulting servicesFamiliarity with regulatory or compliance frameworks (e.g. ISO 27001, Cyber Essentials, NIST)Experience working with enterprise or mid -market customersWhat Success LooksLikeStrong retention and growth of Tier 1 accountsIncreased adoption of SysGroup’s cyber security services across your portfolioHigh customer satisfaction and long -term strategic partnershipsClear account plans that align customer needs with SysGroup’s capabilities BenefitsWhy Join Us?Joining Sysgroup means becoming part of adynamic and innovative team that is dedicated to excellence. We offer asupportive, and collaborative work environment, where your ideas andcontributions are valued. Here are some of the benefits of working with us:Competitive CompensationWe offer a competitive salary package,including performance -based incentives, to reward your hard work andachievements. - Private Healthcare - Life insurance - Healthcare cash plan - PensionGrowth OpportunitiesWe believe in investing in our employees'professional development. You will haveyour own individual development learning path with access to various trainingmaterial and ongoing career advancement opportunities.Work -Life BalanceWe understand the importance of work -lifebalance. Our flexible work arrangements and supportive policies ensure that youcan maintain a healthy balance between your personal and professional life.Company ValuesOur values are at the core of everything wedo. We are committed to integrity, excellence, and customer satisfaction. Byjoining us, you will be part of a team that values and respects every member.
