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- Tasks: Build relationships with clients and drive growth through strategic account management.
- Company: Join a global consultancy leading in business transformation and innovative technology.
- Benefits: Enjoy 25 days leave, private medical insurance, and a supportive work culture.
- Other info: Dynamic team environment with opportunities for professional development and career growth.
- Why this job: Make a real impact by helping organisations navigate change and achieve their goals.
- Qualifications: 5+ years in sales/account management, ideally in the defence industry.
The predicted salary is between 60000 - 90000 £ per year.
Role: Key Account Manager
Salary: Base salary £60k + bonus. OTE £90k.
Start Date: Flexible, but we are looking for someone to join as soon as possible.
Reporting into: Managing Director
Based in: Soho, London with regular travel to client sites across the UK.
Requirements: Minimum 3 days per week onsite – this could be meeting clients or at our Sysdoc office.
About Us
We are a global consultancy and recognised leader in business transformation, learning, process design, and innovative technology. Our Purpose is to make organisations simpler and smarter. Our Vision is to lead the market in landing people-focused, data-enabled change. Our Mission is to help organisations to navigate complexity and deliver meaningful, sustainable transformation. Sysdoc’s roots were established over 40 years ago in New Zealand, before expanding to the UK. Our distinctive, human-centred approach to business improvement has enabled us to support organisations in more than 30 countries. Our intention is always the same: to build a lasting legacy for our clients, not a dependency. We work across a wide range of industries and partner with a diverse client base that includes many household names. We support organisations to achieve their business objectives, particularly those seeking to create social value or drive sustainability. By putting people at the centre of change, we help ensure improvements are delivered effectively and endure over time.
Values
- Awesome Together
- Relentless Commitment
- High Energy
- Absolute Integrity
- Celebrate Simplicity
We look for people who can build trusted partnerships with internal and external stakeholders, approach their work with energy and enthusiasm, think commercially, and manage their responsibilities with unwavering integrity.
About the Role
We are looking for people who can rapidly build trusted new relationships with business leaders and other stakeholders, understanding their needs as an organisation and how Sysdoc can meet these requirements. The Account Manager role will approach work with urgency, energy and enthusiasm, they think commercially, and manage responsibilities with unwavering integrity.
Responsibilities
- Build and maintain a strong, qualified pipeline aligned to annual revenue and margin targets, leading prospect engagement, discovery conversations, needs analysis, proposal development and commercial negotiations in line with governance and margin expectations.
- Drive growth within existing accounts through strategic account planning, identifying expansion, cross-sell and repeat business opportunities, while building trusted senior stakeholder relationships and ensuring strong client satisfaction.
- Focus on opportunities, pipeline generation and conversion across new and existing accounts, proactively identifying, qualifying and progressing new business opportunities in agreed target markets.
- Represent Sysdoc as a brand ambassador, translate market trends and client challenges into differentiated propositions, provide regular pipeline reporting and forecasting, and maintain a sharp focus on revenue and margin performance.
- Provide oversight of safe, high-quality delivery across allocated accounts, ensuring projects are delivered on time, within scope and to agreed standards, with clear objectives and success measures.
- Facilitate regular project check-ins, remove delivery barriers, coordinate resourcing and forward planning, monitor utilisation and forecasting, ensure risks and issues are mitigated and escalated appropriately, and support consultant engagement and performance feedback processes.
- You will work closely with clients operating in highly regulated and security sensitive environments, supporting them with complex transformation programs.
Personal Attributes
- Highly professional and credible in client-facing environments
- Strategic thinker with commercial acumen
- Resilient and target-driven
- Excellent written and verbal communication skills
- Strong organisational and follow-through skills
Must have
- 5+ years experience in sales & account management
- 2+ years experience working in the defence industry
- Due to the nature of some of our client engagements, candidates must be eligible to obtain UK Security Clearance (SC).
- Experience managing a portfolio of client accounts – demonstrated ability to both retain and expand accounts through understanding customer needs and delivering solutions
- Ability to build trusted advisor relationships.
- Having strong stakeholder management across different levels (operational to executive)
- Experience managing mid-to-senior level client stakeholders
- Proven track record of meeting revenue targets and growing existing accounts
- Ability to identify upsell and cross-sell opportunities (solution-led, not transactional)
- Data-driven mindset (comfortable analysing sales metrics and KPIs)
- Experience creating proposals, pricing structures, and contracts
- Have led contract negotiation processes.
Advantageous
- Experience in a hybrid hunter/farmer role.
- Experience in international markets.
- Previous SME/start-up or high-growth company experience
- Existing network within the defence industry.
What Success Looks like in this role
- Grow revenue within assigned accounts through cross-sell and upsell
- Leverage your network to identify and land new accounts
- Maintain strong client retention and satisfaction
- Develop strategic, long-term partnerships
- Proactively identify consulting opportunities aligned with client business goals
- Collaborate internally with consultants to ensure delivery excellence.
Benefits
We believe in taking care of our people and offer a comprehensive range of benefits to support your wellbeing and professional development.
- Time off: 25 days annual leave plus bank holidays
- Wellbeing: Private medical insurance, Annual wellbeing allowance, Health cashback plan, PerkBox, Award-winning Employee Assistance Programme (EAP)
- Contribute: 2 x paid volunteering day each year
- The usual suspects: Enhanced parental leave, Life insurance, Stakeholder pension, Access to our Soho office with Work Life, plus 14 other WL locations across the UK
- Winter and Summer Celebrations: Regular opportunities to come together, collaborate, and have fun
Overall, you’ll be joining a committed, engaged team who will support you as you develop your career with us.
Hiring process: Screening video call (HR Team), In person interview (Hiring Manager)
Key Account Manager in London employer: Sysdoc
Contact Detail:
Sysdoc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out to potential contacts. You never know who might help you land that Key Account Manager role!
✨Tip Number 2
Prepare for those interviews! Research Sysdoc thoroughly and understand their values and mission. Think about how your experience aligns with their needs and be ready to share specific examples of your past successes in account management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Sysdoc and being part of our awesome team!
We think you need these skills to ace Key Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in sales and account management, especially in the defence industry, to show us you’re the right fit.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've met revenue targets or grown accounts. Numbers speak volumes!
Be Personable: We love a bit of personality! Use a friendly tone in your application to reflect our values. Show us how you build trusted relationships and approach challenges with energy and enthusiasm.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at Sysdoc
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Sysdoc's mission and values. Familiarise yourself with their approach to business transformation and how they prioritise people in their processes. This will help you align your answers with what they value most.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to build trusted relationships and drive revenue growth. Highlight your experience in the defence industry and any successful account management strategies you've implemented. Be ready to discuss how you can apply these skills at Sysdoc.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Sysdoc’s current projects, client challenges, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Be Energetic and Engaging
Sysdoc values high energy and enthusiasm, so let your personality shine through during the interview. Be confident, maintain eye contact, and engage with your interviewers. Show them that you’re not just a fit for the role, but also a great cultural match for the team.