At a Glance
- Tasks: Build relationships with clients and drive growth through strategic account management.
- Company: Join a global consultancy leading in business transformation and innovative technology.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a supportive work environment.
- Other info: Collaborative team culture with opportunities for professional development and career growth.
- Why this job: Make a real impact by helping organisations navigate change and achieve their goals.
- Qualifications: 5+ years in sales/account management, preferably in the defence industry.
The predicted salary is between 60000 - 60000 € per year.
Key Information
- Salary: Base salary £60k + bonus. OTE £90k.
- Start Date: Flexible, but we are looking for someone to join as soon as possible.
- Reporting into: Managing Director
- Based in: Soho, London with regular travel to client sites across the UK.
About Us
We are a global consultancy and recognised leader in business transformation, learning, process design, and innovative technology. Our Purpose is to make organisations simpler and smarter. Our Vision is to lead the market in landing people-focused, data-enabled change. Our Mission is to help organisations to navigate complexity and deliver meaningful, sustainable transformation.
Sysdoc’s roots were established over 40 years ago in New Zealand, before expanding to the UK. Our distinctive, human-centred approach to business improvement has enabled us to support organisations in more than 30 countries. Our intention is always the same: to build a lasting legacy for our clients, not a dependency. We work across a wide range of industries and partner with a diverse client base that includes many household names. We support organisations to achieve their business objectives, particularly those seeking to create social value or drive sustainability. By putting people at the centre of change, we help ensure improvements are delivered effectively and endure over time.
You
At Sysdoc we place great emphasis on our values:
- Awesome Together
- Relentless Commitment
- High Energy
- Absolute Integrity
- Celebrate Simplicity
We look for people who can build trusted partnerships with internal and external stakeholders, approach their work with energy and enthusiasm, think commercially, and manage their responsibilities with unwavering integrity.
About The Role
We are looking for people who can rapidly build trusted new relationships with business leaders and other stakeholders, understanding their needs as an organisation and how Sysdoc can meet these requirements. The Account Manager role will approach work with urgency, energy and enthusiasm, they think commercially, and manage responsibilities with unwavering integrity.
Responsibilities
- Build and maintain a strong, qualified pipeline aligned to annual revenue and margin targets, leading prospect engagement, discovery conversations, needs analysis, proposal development and commercial negotiations in line with governance and margin expectations.
- Drive growth within existing accounts through strategic account planning, identifying expansion, cross-sell and repeat business opportunities, while building trusted senior stakeholder relationships and ensuring strong client satisfaction.
- Focus on opportunities, pipeline generation and conversion across new and existing accounts, proactively identifying, qualifying and progressing new business opportunities in agreed target markets.
- Represent Sysdoc as a brand ambassador, translate market trends and client challenges into differentiated propositions, provide regular pipeline reporting and forecasting, and maintain a sharp focus on revenue and margin performance.
- Provide oversight of safe, high-quality delivery across allocated accounts, ensuring projects are delivered on time, within scope and to agreed standards, with clear objectives and success measures.
- Facilitate regular project check-ins, remove delivery barriers, coordinate resourcing and forward planning, monitor utilisation and forecasting, ensure risks and issues are mitigated and escalated appropriately, and support consultant engagement and performance feedback processes.
- You will work closely with clients operating in highly regulated and security sensitive environments, supporting them with complex transformation programs.
Personal Attributes
- Highly professional and credible in client-facing environments
- Strategic thinker with commercial acumen
- Resilient and target-driven
- Excellent written and verbal communication skills
- Strong organisational and follow-through skills.
Must Have
- 5+ years experience in sales & account management
- 2+ years experience working in the defence industry
- Due to the nature of some of our client engagements, candidates must be eligible to obtain UK Security Clearance (SC).
- Experience managing a portfolio of client accounts - demonstrated ability to both retain and expand accounts through understanding customer needs and delivering solutions
- Ability to build trusted advisor relationships. Having strong stakeholder management across different levels (operational to executive)
- Experience managing mid-to-senior level client stakeholders
- Proven track record of meeting revenue targets and growing existing accounts
- Ability to identify upsell and cross-sell opportunities (solution-led, not transactional)
- Data-driven mindset (comfortable analysing sales metrics and KPIs)
- Experience creating proposals, pricing structures, and contracts
- Have led contract negotiation processes.
Advantageous
- Experience in a hybrid hunter/farmer role.
- Experience in international markets.
- Previous SME/ start up or high-growth company experience
- Existing network within the defence industry.
What Success Looks like in this role
- Grow revenue within assigned accounts through cross-sell and upsell
- Leverage your network to identify and land new accounts
- Maintain strong client retention and satisfaction
- Develop strategic, long-term partnerships
- Proactively identify consulting opportunities aligned with client business goals
- Collaborate internally with consultants to ensure delivery excellence.
Benefits
We believe in taking care of our people and offer a comprehensive range of benefits to support your wellbeing and professional development. As a valued member of the Sysdoc team, you'll enjoy:
- 25 days annual leave plus bank holidays
- Private medical insurance
- Annual wellbeing allowance
- Health cashback plan
- PerkBox
- Award-winning Employee Assistance Programme (EAP)
- 2 x paid volunteering day each year
- Enhanced parental leave
- Life insurance
- Stakeholder pension
- Access to our Soho office with Work Life, plus 14 other WL locations across the UK
- Winter and Summer Celebrations
- Regular opportunities to come together, collaborate, and have fun
Overall, you’ll be joining a committed, engaged team who will support you as you develop your career with us.
Key Account Manager employer: Sysdoc
At Sysdoc, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Soho, London. With a strong focus on employee wellbeing and professional development, our team enjoys generous benefits including 25 days of annual leave, private medical insurance, and opportunities for volunteering. We foster a collaborative environment where you can thrive, build meaningful relationships, and contribute to impactful projects that drive sustainable transformation across diverse industries.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more connections you make, the better your chances of landing that Key Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Sysdoc and understanding our values. Think about how your experience aligns with our mission to help organisations navigate complexity. Be ready to share specific examples of how you've built trusted relationships and driven growth in previous roles.
✨Tip Number 3
Showcase your commercial acumen during discussions. Be prepared to talk about how you've identified upsell and cross-sell opportunities in the past. This will demonstrate your strategic thinking and ability to drive revenue, which is key for the Key Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining Sysdoc and being part of our awesome team. Let’s make organisations simpler and smarter together!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in sales and account management, especially in the defence industry, to show us you’re the right fit!
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've met revenue targets or grown accounts. Numbers speak volumes, so throw in some metrics if you can!
Be Authentic:Let your personality shine through in your application. We value integrity and energy, so don’t be afraid to show us who you are and why you’re passionate about joining Sysdoc.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our awesome team!
How to prepare for a job interview at Sysdoc
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Sysdoc's mission and values. Familiarise yourself with their approach to business transformation and how they prioritise people in their processes. This will help you align your answers with what they value most.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to build trusted relationships and drive growth. Highlight your experience in the defence industry and any successful account management strategies you've implemented. Be ready to discuss how you can apply these skills at Sysdoc.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Sysdoc’s current projects, client challenges, and future goals. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Emphasise Your Commercial Acumen
Since the role requires a strategic thinker with commercial insight, be prepared to discuss how you've identified upsell and cross-sell opportunities in previous positions. Use data-driven examples to illustrate your success in meeting revenue targets and growing accounts.
