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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:
- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in York employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in York
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a project showcase that highlights your technical troubleshooting abilities and customer service experience. Bring it along to interviews or share it during networking events to make a lasting impression.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to IT support and customer service. Role-play with a friend or use online resources to refine your answers and boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for new opportunities that match your skills and interests.
We think you need these skills to ace Services Engineer in York
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Services Engineer and how your skills align with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when candidates tailor their applications to highlight relevant experience and skills. Show us how your background in customer service and technical troubleshooting makes you the perfect fit for this role.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. We’re looking for someone who can articulate their thoughts well, so let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and any other relevant software mentioned in the job description. Be ready to discuss specific scenarios where you've successfully resolved tech issues.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples that showcase your customer service experience. Think of times when you went above and beyond to ensure customer satisfaction, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to tackle some hypothetical problems during the interview. Practice articulating your thought process when faced with a technical challenge. This will show your potential employer that you can think on your feet and find solutions efficiently.
✨Familiarise Yourself with Agile Methodologies
Since the role involves participating in Agile daily standups, it’s a good idea to understand Agile principles. Brush up on what Agile means in a tech context and be ready to discuss how you’ve worked in Agile environments before, or how you would adapt to one.