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- Tasks: Provide tech support and ensure smooth IT operations across various sites.
- Company: Join Sysco, a leader in technology services with a focus on customer satisfaction.
- Benefits: Competitive pay, training opportunities, and a chance to grow your tech skills.
- Other info: Flexible work environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a real difference in tech support.
- Qualifications: Customer service experience and strong troubleshooting skills in tech.
The predicted salary is between 30000 - 40000 £ per year.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Sysco are currently recruiting for an onsite Services Engineer to join the Belfast, Ireland Technology team reporting to the Services Engineer Manager. This position will be responsible for delivering Sysco technology services support located at sites within their designated region. The primary responsibilities of this position are related to the ongoing support of technology in the field to include, but not limited to workstations, output devices (Printers and Multifunction Printers), software license compliance, security compliance, and hands-on support of IT infrastructure in the field in an overall objective to ensure a consistent technology experience across their region.
Key Accountabilities & Responsibilities:- Provide technical support to Sysco operating sites across the designated region.
- Ensure adherence to IT standards and provide the highest level of overall customer satisfaction.
- Assist in ensuring accurate inventory of IT assets across their region.
- Responsible for keeping business and IT management informed and escalating impactful issues on a timely basis as required.
- Maintain accurate asset inventory of IT hardware, including but not limited to Laptops, Desktops, Printers, Networking hardware including switches, routers and access points, mobile phones, tablet devices, UPS and Comms Room Air Conditioning.
- Maintain documentation of support related issues.
- Responsible for their continual improvement including uptake of training opportunities for professional and career development.
- Participate in Agile daily standups, backlog and work in progress.
About you:
To be successful in this role you will have considerable customer service experience in Computer Technology and be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Office 365, MacOS, VMWare Workspace One and other desktop software. You will be able to use remote support tools to troubleshoot remote computer devices and must be available for after hour support and weekend on-call support as needed. You will be a resourceful, reliable and trustworthy person who is accurate with numbers and able to use mathematical formulas within spreadsheets with excellent communication skills (both written and verbal), organisational, presentation and problem-solving skills.
Services Engineer in West Bromwich employer: Sysco
Contact Detail:
Sysco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Engineer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with Sysco employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or tech support, consider creating a portfolio or a blog where you share tips and tricks. This not only showcases your expertise but also demonstrates your passion for the field.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the Services Engineer role. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Sysco team.
We think you need these skills to ace Services Engineer in West Bromwich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what’s expected of you as a Services Engineer and how your skills align with the role.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! We love it when candidates tailor their applications to highlight relevant experience and skills. Make sure to showcase your customer service experience and technical troubleshooting abilities in your documents.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and team members, we want to see your excellent communication skills shine through. Use clear and concise language in your written application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sysco
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop troubleshooting, Microsoft Windows, Office 365, and MacOS. Sysco will be looking for someone who can demonstrate their proficiency in these areas, so be ready to discuss specific examples of how you've tackled tech issues in the past.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare to share experiences where you've provided exceptional service. Think about times when you resolved a customer's issue or went above and beyond to ensure satisfaction. This will highlight your ability to maintain high customer satisfaction, which is key for Sysco.
✨Be Ready for Problem-Solving Scenarios
Expect some situational questions that test your problem-solving skills. Practice articulating your thought process when faced with a technical challenge. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you approach troubleshooting effectively.
✨Demonstrate Your Team Spirit
As you'll be participating in Agile standups and collaborating with the team, it's important to convey your teamwork skills. Share examples of how you've worked well in a team environment, contributed to group projects, or supported colleagues in achieving common goals. This will show Sysco that you're a great fit for their collaborative culture.